Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the teamTechnical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.
What you’ll doStrategically support Stripe’s largest and most complex users.
Responsibilities- Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
- Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
- Build long-term user relationships that increase loyalty to Stripe and its products.
- Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
- Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
- Lead user-facing meetings in person and by video.
- Contribute to the continued design of this support offering.
- Create user-facing content that provides long-term solutions.
We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.
Minimum requirements- 5+ years of enterprise-level, client-facing experience.
- Strong product sense and enthusiasm for solving difficult user-related problems.
- Strong written and verbal communication skills.
- Ability to lead complex integration conversations in a highly consultative and proactive manner.
- Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.
- Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
- Strong technical troubleshooting skills and comfort working with technical teams.
- Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
- Bachelor's degree is required.
- Experience in the payments industry
- An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
- Experience managing small- to medium-scale projects.
- Strong organizational skills and a self-starting approach.
Skills Required
- 5+ years of enterprise-level, client-facing experience
- Strong product sense and enthusiasm for solving difficult user-related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with application programming interfaces (APIs) and ability to explain API concepts to technical customers
- Familiarity with Structured Query Language (SQL), including building basic queries and modifying complex ones
- Strong technical troubleshooting skills and comfort working with technical teams
- Strong client relationship management skills and ability to lead business and technical conversations with stakeholders at multiple organizational levels
- Bachelor’s degree
- Experience in the payments industry
- Operations-focused mindset with ability to reduce process friction and build scalable processes
- Experience managing small- to medium-scale projects
- Strong organizational skills and self-starting approach
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
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Healthcare Strength — Healthcare is described as comprehensive, including medical, dental, vision, EAP, and mental‑health support such as therapy sessions; wellness resources are consistently highlighted across materials. Coverage breadth and depth are repeatedly positioned as a core strength.
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Parental & Family Support — Paid parental leave for birthing and non‑birthing parents, fertility benefits, and adoption assistance are emphasized, making family support a standout element. Feedback suggests these programs compare favorably to common tech benchmarks.
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Wellbeing & Lifestyle Benefits — Wellness stipends, gym reimbursement, and onsite meals/snacks (where available) are commonly offered, with flexible lifestyle funds supporting varied needs globally. Education stipends and similar perks further bolster day‑to‑day wellbeing.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
