About the Job:
The Technical Account Manager (TAM) delivers strategic technical and architectural guidance along with hands-on technical support to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success. The TAM is responsible for working independently with minimal instruction to resolve moderately complex technical issues. This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
What You Will Do:
- Proactively identify and address potential technical risks within customer environments.
- Develop and support the implementation of solutions for complex technical challenges.
- Provide hands-on support to the assigned customer
- Collaborate with engineering and product management teams on customer escalations.
- Conduct regular technical reviews with customers to ensure optimal performance.
- Develop and maintain deep technical expertise in assigned Red Hat products.
- Serve as a technical mentor for junior team members.
- Contribute to the development of best practices and internal training materials.
- Conduct regular account reviews with customers and internal stakeholders.
- May be required to work on customer site and connect to customer systems.
What You Will Bring:
- 6+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization
- Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management
- Understanding of RHOCP Architecture & different types of RHOCP installations
Experience in RHOCP Troubleshooting and data/logs collection - Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus
- Administration experience of Red Hat OpenShift v4.x will be considered a plus
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
- Ability to travel for customer visits and events within the region
- Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
#LI-VG11
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- 6+ years of experience in a support, development, engineering, IT, or quality assurance organization
- Experience with Red Hat OpenShift Container Platform, Kubernetes, or Docker cluster management
- Understanding of Red Hat OpenShift architecture and installation types
- Experience troubleshooting Red Hat OpenShift and collecting data and logs
- Understanding of enterprise architecture and strategic business drivers
- Direct experience with multiple hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Strong written and verbal communication skills, including explaining complex information clearly to customers
- Ability to travel for customer visits and regional events
- Understanding of continuous integration and continuous delivery concepts
- Working knowledge of Prometheus and Grafana
- Administration experience with Red Hat OpenShift version 4.x
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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