The Alps (Switzerland and Austrian) Technical Account management team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Austria.
In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements.
You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team and be professional and dedicated to meeting and exceeding expectations and building relationships.
You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.
What you will do:
* Manage and grow customer relationships by delivering attentive, relationship-based support
* Build a sense of trust with customers and serve as their advocate within Red Hat
* Perform technical reviews and share knowledge to identify and prevent issues
* Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
* Create customer engagement plans and keep the documentation on customer environments updated
* Support enterprise customers, implementing automated and containerized cloud application platform solutions
* Perform initial or secondary investigations and respond to online and phone support requests
* Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
* Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
* Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
* Deliver key portfolio updates and help our customers successfully implement upgrades
* Manage customer use cases and maintain clear and concise case documentation
* Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
* Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
* Travel, as necessary, to visit customers and attend events
What you will bring:
* 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
* Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
* Outstanding written and verbal communication skills in German and English; ability to convey complex information to customers clearly and concisely
* Competent comprehension of enterprise architecture and strategic business drivers
* Ability to manage multiple issues and projects with a focus on detail
* Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
The Following Are Considered a Plus:
* Experience with system management or cloud
* Bachelor's degree in a technology-related discipline, preferably computer science or engineering
* Prior experience working in a technical leadership or mentorship role
* Experience with training and presentation delivery
* Excellent communication skills in German and English language
* Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and IT automation (Red Hat Ansible Automation Platform)
* Experience working in DevOps environments
* Software engineering background; experience with RPM-based Linux and Java technologies
* Experience deploying applications in cloud environments
* Experience developing containerized applications
* Good understanding on AI Platform
* Experience with public cloud services like AWS, Azure, GCP etc.
* Good understanding of continuous integration (CI) and continuous delivery (CD) concepts
The minimum salary for this position is €5380 gross per month. There is an express willingness to overpay, depending on your qualifications and experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- 5+ years experience in customer support, development, engineering, or QA organizations
- Ability to manage and grow enterprise customer relationships with proactive, relationship-based support
- Outstanding written and verbal communication skills in German and English
- Comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with attention to detail
- Aptitude to learn new technologies quickly (container orchestration, registries, build strategies, microservices)
- Experience with system management or cloud
- Bachelor's degree in a technology-related discipline (preferably computer science or engineering)
- Prior technical leadership or mentorship experience
- Experience with training and presentation delivery
- Expertise with enterprise cloud solutions (Red Hat OpenShift, containers, Kubernetes, Ansible)
- Experience working in DevOps environments
- Software engineering background; experience with RPM-based Linux and Java technologies
- Experience deploying applications in cloud environments
- Experience developing containerized applications
- Good understanding of AI Platform
- Experience with public cloud services (AWS, Azure, GCP)
- Good understanding of CI/CD concepts
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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