At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.
We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe.
This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency.
This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments.
Serve as the primary technical owner and trusted advisor for assigned strategic accounts
Build deep familiarity with customer architectures, datasets, use cases, and operational goals
Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
Lead regular health checks, architecture reviews, and proactive improvement initiatives
Identify new use cases and expansion opportunities aligned to customer outcomes
Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios
7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
Strong hands-on experience operating production observability platforms
Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
Ability to lead complex technical conversations with practitioners and engineering leadership
Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
A pragmatic, consultative mindset focused on solving real-world production problems
Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
Experience modernizing from legacy logging or monitoring tools to modern observability platforms
Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
Experience influencing architecture or platform decisions in enterprise environments
Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
Experience mentoring or guiding other engineers in observability best practices
Technical Account Managers ensure Observe becomes a durable, high-impact part of how customers operate and improve their systems. They translate platform capabilities into measurable operational value and deepen long-term technical trust with strategic customers.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Skills Required
- 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
- Strong hands-on experience operating production observability platforms
- Direct experience with Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic ELK, or similar observability platforms
- Practical experience with OpenTelemetry signals, instrumentation strategies, collectors, and telemetry pipelines
- Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
- Experience improving incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization
- Ability to lead complex technical conversations with practitioners and engineering leadership
- Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
- Pragmatic, consultative mindset focused on solving real-world production problems
- Experience standardizing or evolving telemetry strategies using OpenTelemetry
- Experience modernizing legacy logging or monitoring tools to modern observability platforms
- Familiarity with AWS, GCP, Azure, and Kubernetes-based environments
- Experience influencing architecture or platform decisions in enterprise environments
- Exposure to PagerDuty, Opsgenie, or VictorOps
- Experience mentoring or guiding engineers in observability best practices
Snowflake Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Snowflake and has not been reviewed or approved by Snowflake.
-
Fair & Transparent Compensation — Pay is considered competitive across many roles, and the company highlights structured practices aimed at pay equity. Total compensation is often described as strong at senior levels when equity and bonuses are included.
-
Equity Value & Accessibility — Equity grants and an ESPP are standard, making ownership accessible and a meaningful part of total rewards. New-hire RSUs and ongoing equity alongside bonus/commission programs are emphasized.
-
Healthcare Strength — Comprehensive medical coverage is offered with programs like Lyra providing up to 25 no-cost therapy/coaching sessions, alongside HSA-eligible plans. Wellness resources and additional clinical programs (such as Omada for certain conditions) broaden the scope of support.
Snowflake Insights
What We Do
Snowflake powers the end-to-end data lifecycle – from ingesting and processing data to analyzing and modeling it, to building and sharing data and AI applications – helping engineers, analysts, and leaders innovate faster and achieve more with their data. We're on a mission to empower every enterprise to achieve its full potential through data and AI.
Why Work With Us
Snowflake is where data does more, and so do you. More innovating, more growing, and more collaborating. Here, you’ll find the sweet spot between building big and moving fast, in technology and your career.
Gallery
