At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe.
This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency.
This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments.
WHAT YOU'LL DO:Serve as the primary technical owner and trusted advisor for assigned strategic accounts
Build deep familiarity with customer architectures, datasets, use cases, and operational goals
Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
Lead regular health checks, architecture reviews, and proactive improvement initiatives
Identify new use cases and expansion opportunities aligned to customer outcomes
Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios
7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
Strong hands-on experience operating production observability platforms
Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
Ability to lead complex technical conversations with practitioners and engineering leadership
Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
A pragmatic, consultative mindset focused on solving real-world production problems
NICE TO HAVE:
Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
Experience modernizing from legacy logging or monitoring tools to modern observability platforms
Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
Experience influencing architecture or platform decisions in enterprise environments
Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
Experience mentoring or guiding other engineers in observability best practices
Technical Account Managers ensure Observe becomes a durable, high-impact part of how customers operate and improve their systems. They translate platform capabilities into measurable operational value and deepen long-term technical trust with strategic customers.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
What We Do
Snowflake powers the end-to-end data lifecycle – from ingesting and processing data to analyzing and modeling it, to building and sharing data and AI applications – helping engineers, analysts, and leaders innovate faster and achieve more with their data. We're on a mission to empower every enterprise to achieve its full potential through data and AI.
Why Work With Us
Snowflake is where data does more, and so do you. More innovating, more growing, and more collaborating. Here, you’ll find the sweet spot between building big and moving fast, in technology and your career.
Gallery
