Technical Account Manager (m/w/d)

What you will do. A glimpse in your role:

In this role, you will manage the full technical relationship with local merchants, guiding them through the entire lifecycle of our Issuing Solutions integration projects. From the initial pre‑sales phase to the implementation of Tax Free Shopping (TFS) functionalities into merchant POS systems, you will ensure a smooth, coordinated, and high‑quality delivery.
You will act as a trusted advisor for merchants and internal teams, overseeing solution rollouts, supporting service delivery, and ensuring that integrations are fully embedded within Global Blue’s operational and technical framework.

Main responsibilities:

• Drive technical presales activities for local accounts, supporting the commercial team with expertise and solution insights
• Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
• Deliver Issuing Solutions in full compliance with Global Blue processes and standards
• Ensure that deployed Issuing Solutions are correctly anchored and supported within the Global Blue organization
• Act as the escalation point for technical issues related to Global Accounts
• Conduct regular review meetings with merchant IT managers to ensure alignment and continuous improvement
• Monitor BAU (Business As Usual) activities for local accounts to maintain stability and service quality
• Collaborate closely with Technology, Product (TFS), Commercial teams, and Technical Account Managers across the Global Blue organization to optimize integrations and support merchant needs

Every action has an impact. You will make a difference here if:

• You feel comfortable owning the end-to-end technical relationship with merchants
• You thrive in a client-facing role where communication, clarity, and service mindset matter
• You enjoy coordinating multiple stakeholders across technical, commercial, and product functions
• You naturally take initiative and can work independently, while keeping teams aligned
• You bring an analytical mindset and can proactively identify solutions and improvements
• You are detail-oriented, committed, and persistent in achieving goals

Key competencies to empower your journey. You’ll drive towards success if:

• You have a university degree, preferably in an IT-related field
• You bring 5+ years of experience managing multinational projects involving external stakeholders
• You have hands-on experience in customer consulting or technical account/service management
• You have a solid understanding of POS-related technologies, transactional systems, and EFT payment standards
• You are familiar with project management methodologies, processes, and tools
• You have strong communication and relationship-building skills with both business and technical stakeholders
• You are self-driven, organized, and able to work effectively in virtual/distributed teams
• You are fluent in English (mandatory)
• You have working knowledge of POS retail systems or the credit card industry (preferred but not mandatory)
• You are comfortable diving into technical details when needed

Together, we go further:

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect:

• A role in a fast-growing, international company
• Opportunities for professional development and career growth
• A multicultural workplace, collaborating with colleagues worldwide
• Inspiring team members and a dynamic, forward-thinking culture
• A range of employee benefits, including:
• Employee referral program
• Team-building activities and events
• Annual Christmas Party and more

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.

Feels like you? Explore further!