Technical Account Manager - LATAM

Technical Account Manager (TAM) – Colombia

Alarm.com, a rapidly growing, entrepreneurial technology company, seeks a Technical Account Manager (TAM) to join our talented international team working from Bogota. The main two areas of focus of a TAM are:

• Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed.
• Managing a subset of Alarm.com’s key international partners to ensure they efficiently utilize the full suite of Alarm.com services and tools. This includes everything from backend integrations to customer support tools to end-user features.

We’re searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners. 

RESPONSIBILITIES

The primary responsibilities for this role include:

• Provide valuable ongoing product support and training to partners via webinars and on-site.
• Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
• Represent Alarm.com at various trade shows and events.
• Demonstrate in-depth and current understanding of all existing and new Alarm.com product release features to respond to partner inquiries properly.
• Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
• Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
• Drive the adoption of key tools that have an impact on the business operation of partners.
• Other duties as assigned

REQUIREMENTS

• BA or BS, Engineering, Math, or sciences preferred
• The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
• Other languages are a plus.
• A self-starter who can operate independently.
• Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
• Strong people skills; natural customer service orientation and disposition. Candidate must enjoy working with clients and supporting internal customers in the organization.
• Excellent problem-solving skills.
• The ability and commitment to meet deadlines, even during high-volume periods.
• Flexible and positive attitude that fosters team spirit.
• Availability to travel up to 50% within the LATAM region.
• Experience with the following is a plus: Intrusion detection systems, access control, home automation, or video over IP.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well-rounded experience: Alarm.com offers a diverse and dynamic environment where you can work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with the latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting, and HVAC automation, web development, and backend application development and hosting.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 8 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.