Technical Account Manager - Japan

Engineering Services is part of Pendo’s Service team and delivers hands-on-keyboard implementation services to our customers.  This includes everything from in-product tagging and advisory services, to the delivery of custom in-product guides and complex, technical integrations through the use of custom code. All engagements sold through (Technical Account Manager(TAM) are paid services engagements that directly contribute to Service revenue.  

Role Responsibilities of the Technical Account Manager 

An ideal candidate for this role will be an eager and talented individual who is able to quickly learn and understand numerous aspects of the Pendo platform and deliver an engagement that balances custom engineering and value-based consulting to meet customer requirements. This person should:

• Be able to navigate conversations with customers, consulting and delivering to their needs.
• Have strong technical acumen, as well as the ability to create custom frontend solutions 
• Be able to to navigate competing priorities across multiple customers
• Be able to learn new technologies quickly, utilizing a core foundation of software knowledge and frontend experience
• Deliver projects on time and communicate about project statuses effectively to customers and internal stakeholders
• Be flexible for technical fields including SE and Technical Support Engineer roles in the startup environment.

Minimum Qualifications 

• Be able to learn new technologies quickly, utilizing a core foundation of software knowledge and frontend experience
• 2+ years of HTML, CSS, and JavaScript experience
• Basic scripting experience in any language of choice
• Fluent Japanese Speaking, Advanced English language skills both written and verbal

Preferred Qualifications 

• Prior experience in Professional Services
• Computer Science degree or equivalent experience
• Technology Integration Engineering and/or Consulting experience
• Soft skills including management of customer expectations (ideally prior experience in Technical Support, Customer Success)
• Ability to work cross-functionally with teams across a SaaS organization

This is a hybrid position working 3 days per week from our Tokyo office.

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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