Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager (TAM) is responsible for actively driving the sales process with direct and channel customers.
The TAM must be able to articulate the Company's technology and product positioning to both business and technical users. He/she must be able to identify all technical and business issues of aligned accounts to ensure customer satisfaction, through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
Responsibilities:
Provide product and technical support for assigned accounts.
Support, manage and sell to SMB Customers with defined geographic territory.
Drive a culture of success through product expertise and positive account management.
Provide accurate forecasting on Sales pipeline.
Carefully monitor the quality of all services Qualys delivers to the customer by conducting QBRs (Quarterly Business Reviews) and ensuring adoption of technology and discovering upsell opportunity.
Engage with channel partners and provide accurate renewal quotes.
Raise any necessary alert for the customer’s business or technical situation in a timely manner.
Work closely with customers to grow and expand the implementation/integration of Qualys products and services.
Act as customer advocate with focus on improving customer contentment.
Qualification:
The ideal candidate will come from a security and/or networking background while performing an engineering, administration, or support role with 3-6 years of experience.
General knowledge of current IT security fields including Firewall, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Vulnerability Management, Network Scanners (Nessus, nmap, Scan alert, ISS Internet Scanner), PCI, Policy Compliance/GRC-IT and Audit Tools is a plus.
General knowledge of Desktop and Server operating system configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures is a plus.
Ability to understand network and security infrastructure elements on advising how best to use Qualys products on cloud platforms.
Must have a strong technical background and possess an excellent work ethic with a “make it happen” attitude.
Excellent written and verbal communication skills. Works well in small group settings.
A strong desire to be a customer-facing, technical solution expert.
Extensive use of CRM (preferably salesforce.com) to maintain accurate activity, contact and account information of all customers.
Ability to work rotational hours supporting global customers.
Preferred Qualification:
4 - 6 years of equivalent experience in consulting or account management.
Preferred pre-sales experience in computer networking or information security or public clouds.
Candidates from STEM preferred.
Skills Required
- 3-6 years of experience in a security, networking, engineering, administration, or support role
- Strong technical background in information security and/or networking
- Knowledge of firewalls, IDS, IPS, vulnerability management, network scanners, PCI, policy compliance, GRC, or IT audit tools
- Knowledge of desktop and server operating system configuration, TCP/IP networking, LAN/WAN technologies, network design, and web security architectures
- Ability to advise customers on using security products with cloud platforms
- Excellent written and verbal communication skills
- Strong customer-facing technical solution expertise
- Extensive CRM experience, preferably Salesforce
- Ability to work rotational hours supporting global customers
- 4-6 years of equivalent experience in consulting or account management
- Pre-sales experience in computer networking, information security, or public clouds
- STEM educational background
Qualys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qualys and has not been reviewed or approved by Qualys.
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Affordable Benefits — Benefits costs are widely viewed as low for employees and dependents, with healthcare often described as almost fully paid for. Feedback suggests this affordability helps offset perceptions of lower base pay in some roles.
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Healthcare Strength — Healthcare offerings are broad, including multiple medical plan options, dental and vision coverage, mental health support, and disability insurance. Benefits are described as “pretty amazing” or “great,” reinforcing perceived quality and coverage depth.
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Equity Value & Accessibility — Equity participation is accessible through company stock plans and an employee stock purchase plan. Compensation packages commonly include equity alongside salary and bonus, which some consider a meaningful part of total rewards.
Qualys Insights
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
