Technical Account Manager III

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

We are security and web experts, pioneers, evangelists, and best-in-class researchers. We believe in the power of the Internet to be a positive force; our mission is to protect every website and mobile app from cybercriminals. Come be a part of our unparalleled team that is responsible for making the Internet a safer place for everyone. 

Position Summary

A Technical Account Manager is eager to help protect a portfolio of Global 2000 websites from malicious and automated attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how these fits into our customer’s overall environment. You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the F5 Security Solutions. A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

Responsibilities:

• Project manage the installation and integration of F5 security as a service solution for Fortune 500 and Global 1000 companies.

• Proactively anticipate customer needs and facilitate project success.

• Act as the primary representative between our customers and F5.

• Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.

• Develop models for resource planning and consumption as well as key performance metrics for project/program success.

• Communicate effectively; organize and juggle priorities; solve problems and make decisions; build teams and relationships.

Required Qualifications:

• Strong technical background with at least 4+ years of system integration within complex environments.

• Experience working with major load balancers currently on the market.

• A deep level understanding and experience of Content Delivery Networks and reverse proxy.

• Experience in Web Application Firewall, Bot Defense, API Security, DDOS, Reputation Service, and Multi Cloud networking. 

• Experience with at least one of the Cloud Platforms (AWS, Azure, GCP) 

• Understanding of TCP/IP, HTTP, HTML, Javascript, CSS, and other technologies involved in delivering sophisticated web services.

• Bachelor's degree in Computer Science, Information Systems, or related engineering discipline, OR equivalent industry work experience.

• Certification is preferred but optional based on the level of experience. 

• A customer-centric attitude and the ability to communicate well at all levels of an organization.

• Ability to work in a very fast-paced environment and communicate effectively. 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].