Customer Success/Renewals·Full-Time·Portugal
Build Your Future With Us
The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.
We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.
AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.
Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.
The Role
At Sovos, we help the world's largest organisations solve complex tax compliance challenges across borders and technologies. As a Technical Account Manager, you'll serve as the trusted technical advisor for enterprise customers using our solutions in SAP-integrated environments. You'll lead governance, coordinate cross-functional efforts, and help customers achieve operational stability and long-term value from our platforms.
More specifically, you will:
- Serve as the primary technical point of contact and primary point of contact for assigned enterprise customers, owning the technical account plan and translating business needs into clear priorities and action plans.
- Lead recurring customer governance, including operational reviews, case reviews, account health discussions, and quarterly business reviews to maintain alignment and proactive engagement.
- Coordinate technical projects, deployments, and go-lives involving customer teams and internal functions, ensuring readiness, documentation, and communication are aligned throughout testing, launch, and stabilisation.
- Act as escalation coordinator for your accounts, maintaining clear stakeholder communication, driving ownership and next steps, and supporting timely resolution and follow-through.
- Analyse support trends, product usage, and customer feedback to identify risks, optimisation opportunities, and preventive actions, partnering across Support, Product, Engineering, and Customer Success to deliver coordinated outcomes.
- Apply working knowledge of SAP environments (ECC and S/4HANA) to support technical discussions, document data flows between SAP and Sovos solutions, and identify SAP-dependent risks or blockers early.
- Deliver customer enablement, technical workshops, and training on solution usage, integrations, and operational best practices, and maintain accurate documentation of customer environments and processes.
- Leverage AI tools and productivity platforms to improve documentation quality, streamline meeting preparation, enhance analysis workflows, and reduce time spent on repetitive administrative tasks.
What You Bring to Sovos
- Move this requirement below the skills-based qualifications, or remove if not legally required for the role.
- You've built solid experience in customer implementations, technical support, professional services, technical account management, or a comparable customer-facing technical role in customer implementations, technical support, professional services, technical account management, or a comparable customer-facing technical role, with demonstrated ability to manage moderately complex projects and escalations independently.
- Working knowledge of SAP technologies and environments, including SAP ECC and/or SAP S/4HANA, with the ability to discuss SAP-related integrations, data flows, APIs, IDocs, middleware, and common integration dependencies with technical stakeholders.
- Strong planning, organisation, prioritisation, communication, and stakeholder-management skills, with the ability to communicate complex technical concepts clearly to both technical and business audiences.
- Fluency in Portuguese for customer engagement in Portugal and Brazil, and fluency in English for internal collaboration and documentation.
- Comfort with AI-assisted workflows and productivity tools to enhance documentation, analysis, and coordination efficiency.
- Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.
The Process
We believe in a transparent and comprehensive hiring process. Here's what you might expect:
Pre-Employment Assessment
Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
Video Interview
A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
Meeting with a Recruiter
A conversation to talk through the role, your experience, and your goals.
Live Interviews with the Hiring Team
Meet the people you'll work with and dig into the day-to-day of the role.
Life at Sovos
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Global Mentoring Programs
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Health Insurance (company paid)
- Life Insurance
- Personal Accidents Insurance
- Meal Allowance
- Flexible Benefits Platform
- Generous annual leave plus additional company days
- 13th and 14th month allowances
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.
We'd love to hear from you. Use the Apply button at the top of this page to submit your application
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Skills Required
- Bachelor's degree or equivalent relevant professional experience
- At least 2 years of experience in customer implementations, technical support, professional services, technical account management, or a comparable customer-facing technical role
- Experience managing intermediate-complexity customer projects, escalations, or technical workstreams with limited supervision
- Working knowledge of SAP ECC and/or SAP S/4HANA
- Ability to discuss SAP integrations and data flows involving APIs, IDocs, middleware, interfaces, and integration dependencies
- Working knowledge of SaaS and/or on-premises enterprise software environments
- Strong planning, organization, prioritization, communication, and stakeholder-management skills
- Ability to communicate complex technical concepts to technical and business audiences
- Initiative, accountability, customer focus, and proactive risk-identification skills
- Ability to manage multiple customer priorities and collaborate across functions
- Portuguese proficiency for customer engagement in Portugal and Brazil
- Professional working proficiency in English
- Experience with Sovos VAT, e-invoicing, continuous transaction controls, compliance networks, or invoice products
- Experience supporting indirect tax, VAT reporting, e-invoicing, or SAP-connected compliance processes
- Familiarity with SAP FI/CO, SD, or MM functional areas
- Knowledge of SQL queries, scripting, APIs, integration troubleshooting, or technical log analysis
- Experience delivering customer training, operational reviews, technical business reviews, or QBRs
- Familiarity with CRM, case management, project management, and Microsoft 365 tools
- Additional language proficiency
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
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Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
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Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
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Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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