At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
As a Technical Account Manager, you will be the bridge between our cutting-edge technology and our valued clients. You’ll work at the heart of the business, collaborating closely with Sales, Sales Support, and Ad Operations to ensure our diverse product offerings are delivered flawlessly. This is a high-impact role that combines technical expertise with client-facing strategy.
Key Responsibilities
Portfolio Management: Oversee the day-to-day execution of a large, dynamic client portfolio, managing multiple digital campaigns in parallel from creation to final output.
Technical Consulting: Act as the subject matter expert to help clients correctly implement and test Nielsen tags on digital advertising campaigns.
Troubleshooting & Resolution: Follow through consistently on issue resolution, providing high-level support and communicating solutions to build internal and external knowledge.
Strategic Collaboration: Partner with analysts to ensure deliverables meet strict standards and assist the Sales team in presenting technical solutions to stakeholders.
Training & Documentation: Lead training sessions on the technical aspects of our products and contribute to the creation of support materials, including implementation guides and FAQs.
Cross-Functional Leadership: Navigate complex internal structures—including Engineering, Operations, and Client Services—to ensure timely turnarounds and project success.
Qualifications
Education: BA/BS degree in a relevant field.
Communication: Ability to speak and write in English fluently and idiomatically.
Technical Literacy: A strong understanding of Web/Internet technologies and an aptitude for quickly mastering new systems and processes.
Problem Solving: Creative thinking skills with an unyielding focus on client satisfaction and "business-critical" priority management.
Agility: Proven ability to multitask and remain composed while managing multiple high-stakes projects in a fast-paced environment.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Skills Required
- BA/BS degree in a relevant field
- Fluent written and spoken English
- Strong understanding of Web/Internet technologies
- Experience implementing and testing digital advertising tags (Nielsen tags)
- Proven problem-solving and client-focused priority management
- Ability to multitask and manage multiple high-stakes projects in a fast-paced environment
Nielsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nielsen and has not been reviewed or approved by Nielsen.
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Leave & Time Off Breadth — Time off is described as generous, including flexible or unlimited PTO in some roles, paid holidays, sick days, volunteer time, and flex days. Personal days accrue monthly and can be used at employees’ discretion.
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Parental & Family Support — Support includes paid parental leave, family medical leave, adoption assistance, and adoption subsidies. These programs are positioned as part of a comprehensive package for families.
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Strong & Reliable Incentives — Select roles benefit from commissions, car pay, longevity bonuses, and performance-based bonuses. In some cases, overall compensation is characterized as outstanding or very satisfying.
Nielsen Insights
What We Do
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future. An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries.
