Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
Please note: Must reside in Houston, TX (or surrounding area). This role is based out of our client site in Houston, TX.
LET’S DISRUPT THE MODERN WORLD OF DATA MANAGEMENT & SECURITY TOGETHER:
Do you love challenges? If yes, this may be the opportunity for you!
Cohesity is a values-led company, we are seeking outstanding individuals who enjoy challenges and are collaborative and curious, dare to experiment, and are passionate about the success of our customers.
English fluency required (effective English business language communication and skills needed for typical business communication such as presentations, negotiations, meetings, technical customer conversations, socializing, correspondence, and report writing).
HOW YOU'LL SPEND YOUR TIME HERE:
The Cohesity Technical Account Manager (TAM) Service helps ensure enterprise customers get the highest possible value from their Cohesity investment. The Cohesity TAM leads all aspects of the post-sales customer experience including technical issues and customer adoption to grow accounts.
- Engages after the sale is complete and manages the post-sales engagement to drive onboarding and adoption of Cohesity products, ensure license renewal, and influence expansion opportunities.
- Understand the customer environment and how they use the products to drive product improvements
- Works with the Support and Engineering teams to drive the resolution of technical issues through proactive case reduction and prevention of escalation
- Is the single owner of the post-sales customer experience and ensures the success of the customer.
- Partner closely with account teams to convert customers into a reference, grow the account, and ensure customer success
- Requires working outside core hours i.e. - the ability to work evenings or weekends during customer escalations.
Skills:
- Technical – Able to understand Cohesity products and features, collaborate with Support to resolve complex support cases, and drive bug fixes with engineering
- Customer interaction & advocacy – Superb ability to establish rapport with customers and to represent their best interests
- Product and Customer Use Case – Understand what problems the customer is trying to solve and how best to use the product
- Account savvy – Ability to partner with the account team in building loyalty and up-selling. Understanding of the SaaS Subscription model desired
- Strong account management and quarterbacking skills
WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
- 5+ years of hands-on experience and expertise in (2) of these domains: Data Protection, Virtualization, Storage, Backup
- Escalations management experience
- Address product-related queries
- Coordinate training with internal teams to ensure customers use the products effectively
- Provide developers with customer feedback to help identify new features or products
- Track capacity and utilization
- Host regular customer meetings and business reviews
- Analyze customer needs and suggest upgrades or additional features to meet their requirements
- Identify opportunities for upselling and expansion
- Provide Cohesity best practice recommendations and guidance
- Provide Root Cause Analysis documentation
- Drive renewals of TAM services
- Can demonstrate emotional intelligence and driver mentality
TAM does not:
- Drive pre-sales activities
- Own quota and is not directly responsible for closing deals
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.
US Pay Range
$110,000—$150,000 USD
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [email protected] for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
What We Do
We believe that simplicity is the foundation of modern data management. Our mission is to radically simplify how organizations manage their data and unlock limitless value.
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