Technical Account Manager (Florida or Texas Based)

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:

Own the success of your book of business. Every customer you support is on a journey from new user to confident, retained Core Power user-and you’re the guide who makes that journey land. You’ll drive product adoption, get ahead of risk before it ever turns into churn, and partner closely with your Customer Account Executive to translate technical wins into real business outcomes. Equal parts technical strategist and trusted advisor, you’re the reason customers in your book stick around, grow, and become some of JobNimbus’s biggest advocates.

What You'll Be Doing:

• Take full ownership of a dedicated book of business in your territory, starting with a strong first customer call and growing into a long-term, trusted technical advisor
• Drive adoption of key features (Jobs, NSE, Payments) that solve each customer’s specific pain points, while spotting and addressing risk factors early — before they turn into downgrades or churn 
• Own and close customer-critical escalations, and partner with your Customer Account Executive (CAE) to co-develop technical roadmaps for feature adoption across your book
• Travel onsite to visit customers in your territory roughly once a month-building the kind of relationships that don’t happen over Zoom
• Provide consultation and training at company events and trade shows, and identify strategic customers willing to pilot new features and deliver structured feedback to Product 
• Train customers on specific features through webinars with Marketing, continue customer success support after Professional Services wraps up implementation, and flag potential leads for a warm hand-off to JobNimbus Marketing

What Makes You the Hero for This Job:

• Experience owning a non-pooled book of business-anywhere from a handful of enterprise accounts up to roughly 300-at a SaaS or highly technical company. This is non-negotiable 
• A track record of driving product adoption and protecting customer retention 
• Based in or willing to relocate to the Orlando, FL or Dallas, TX area, with the flexibility to travel locally to customer sites 
• Strong consultative and communication skills; comfortable partnering across CAE, Product, Marketing, and Professional Services teams 
• Industry experience is a nice-to-have, not a requirement
   

 Superpowers:

• Extreme Ownership. You own every account in your book-not just the renewal, but the entire relationship. If adoption is stalling, an escalation needs resolving, or your CAE needs technical backup for a growth conversation, you’re the one who notices and acts. No one has to chase you
• Customer Obsessed. You treat every interaction-a kickoff call, an escalation, an onsite visit-as a chance to make a customer feel genuinely taken care of. Our customers should finish every conversation with you thinking, “This team gets it and has my back.”
• Proactive Learning. You don’t just support the platform-you understand it deeply enough to spot the next feature a customer needs before they ask for it. You stay curious about JobNimbus and your customers’ businesses so you’re always a step ahead of risk.
• Team Commitment. You’re the connective tissue between your customers, your CAE, Product, and Marketing. You loop in the right people at the right time and care about your team’s collective wins, not just your own book’s numbers
• Self Awareness. You know where your role starts and ends. You partner with Professional Services, Product, and your CAE rather than trying to do it all yourself, and you ask for help before a small risk becomes a big one.

Mentor (Hit us up to get more information)

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.