Technical Account Manager

Full Time Position

Hivestack exists to revolutionize the future of programmatic digital out of home (DOOH) advertising through its unique full ad tech stack platform that includes an SSP, Ad Exchange, Ad Server and DSP built by some of the brightest minds in the industry. Our incredible and truly diverse global team has been instrumental in our massive growth in a very short period of time.  We’re scaling fast and moving at the speed of light, come join this journey with us!

About this opportunity 

The Technical Account Manager will be working with our most strategic partners. You will build and maintain strong working relationships with business and technical teams securing a high level of customer satisfaction by ensuring that their experience with the Hivestack platform is transformative for their business. 

As a Technical Account Manager, you will take an active role in defining how our products evolve by representing the voice of the client. You will ensure that business requirements are fully understood by our development teams leveraging a communication style adapted to individual developers. 

How You’ll Make an Impact

• Build the trusted advisor relationship with clients with a proactive “customer first”  approach to customer relationship management.
• Meet with clients on a regular basis to provide service/business reviews and  support: enabling business, ensuring optimum platform knowledge and usage, provide trading insights and driving overall revenue growth for the customer; 
• Engage with sponsors and stakeholders to gather and translate business requirements for successful technical delivery; 
• Design and help implement new business solutions for our partners. Develop and refine innovative solutions to complex problems; 
• Support new clients in their onboarding, knowledge and utilization of the platform, drive feature adoption and usage; 
• Regularly monitor system performance and support technical implementation and testing in accordance with agreed requirements; 
• Facilitate deal execution between buyers and sellers, providing expertise across all programmatic trading models and platforms (PMP, programmatic direct/automated guaranteed) and also assisting on troubleshooting of deals; 
• Support the commercial efforts to upsell and cross-sell new products to media owners; 
• Coordinate product feedback and ensure up to date knowledge and training of all platform features between internal and external stakeholders; 

 Develop and strengthen relationships with key stakeholders. 

What do you need to perform in this job 

• 2+ years of experience in similar roles, with a proven track record of projects delivered on time with positive outcomes; 
• Fluency in English (French, Spanish or German speaking skills (Nice to have)
• Strong customer-facing communication skills.
• Relevant Technical Account management experience or any equivalent experience Able to grasp customers’ needs, listen to their needs and suggest timely solutions. Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Able to communicate complex information to non-technical audiences.
• Solid technical background with hands on experience in digital technologies, preferably in ad tech.
• Experience in managing multiple stakeholders and projects 
• Working knowledge of SQL Databases (MySQL preferred); 
• Working Knowledge of APIs 
• Team player
• Ability to prioritize and manage your time 
• Experience and strong knowledge in Microsoft Office and Salesforce 

What We’ll Bring to the Table

• An opportunity to grow with a dynamic global company with personal and professional growth
• Work with a small collaborative team where you can directly impact both product and culture 
• Benefits, healthcare, wellness allowance and work from home office perks 
• RRSP matching program
• Coronavirus notice : Hivestack puts people first, that’s why we are actively working to ensure candidates and employee safety. All hiring and on-boarding processes will be carried out remotely through virtual meetings until further notice.

Interested in learning more about Hivestack? Check out our website here.  

Feel this is the right opportunity for you? We would love to hear from you. 

Hivestack is committed to creating a diverse work environment and is proudly an equal opportunity employer.