Technical Account Manager — EMEA

Posted 3 Days Ago
Be an Early Applicant
27 Locations
Remote
Senior level
Information Technology • Software • Cybersecurity • Automation
The Role
Own technical relationships with large enterprise customers, leading onboarding, integrations, adoption, escalations, renewals, and executive business reviews. Build the company’s post-sales function from the ground up through playbooks, runbooks, and review cadences. Manage complex implementations involving cloud platforms, CI/CD, APIs, Kubernetes, identity systems, security reviews, and multiple stakeholders. Partner credibly with senior leaders up to the CISO level while diagnosing technical issues and driving customer outcomes.
Summary Generated by Built In
Why Aisle?

Aisle is redefining how enterprises secure their software with an AI agent for autonomous vulnerability remediation. Vulnerabilities are the #1 root cause of cyber incidents, yet most organizations take weeks or months to patch what attackers exploit in days. We’re changing that.

Our mission is to protect democratic societies from the most sophisticated cyberattacks. We do that by giving organizations - including those operating critical infrastructure - the power to harden their systems and resolve security issues at superhuman speed and scale. Backed by world-class founders and advisors, we’re creating a new category in cybersecurity at the intersection of AI, automation, and enterprise resilience.

We’re a small, talent-dense team spread across the Europe, US and Canada. We value high ownership, high velocity, and low-ego collaboration. If you want to work with world-class minds in AI and security, thrive in fast-moving environments, and care about solving one of the toughest challenges in tech, Aisle is the place for you.

Why this role exists

You will be our first post-sales hire. Today, onboarding, integration, adoption, escalation and renewal all happen ad hoc - split between sales and engineering. You are being hired to do two jobs at once: be the technical owner of our enterprise accounts, and build the post-sales function those accounts are served by.

What we're looking for
  • 5+ years in technical account management, customer success engineering, solutions architecture, professional services or post-sales consulting with large enterprise customers, not SMB or mid-market.

  • Demonstrable ownership of complex technical implementations in enterprise environments: long onboarding, multiple stakeholders, security and change-management review, integration with systems you do not control.

  • Genuinely hands-on technical depth: cloud platforms (AWS/Azure/GCP), CI/CD and developer toolchains, APIs, containers/Kubernetes, identity and access basics, log and issue diagnosis

  • Track record of building process where none existed — playbooks, runbooks, review cadences

  • Credible in front of senior stakeholders up to CISO level, and able to run a business review that a customer executive finds worth their hour.

  • Fluent with AI tools in daily work and quick to adopt new ones; you will be asked to demonstrate this.

  • High agency and comfort with ambiguity

Strongly preferred

  • Cybersecurity experience - AppSec, vulnerability management, cloud security, or adjacent fields

  • Experience as a first or early post-sales hire at a startup, pre- or early post-Series A.

  • Exposure to enterprise security review, procurement, SOC 2 / ISO evidence handling, and data-processing questions.

Skills Required

  • 5+ years of experience in technical account management, customer success engineering, solutions architecture, professional services, or post-sales consulting
  • Experience supporting large enterprise customers, rather than SMB or mid-market customers
  • Ownership of complex technical implementations in enterprise environments
  • Hands-on experience with cloud platforms such as AWS, Azure, or GCP
  • Experience with CI/CD, developer toolchains, APIs, containers or Kubernetes, identity and access management, and log or issue diagnosis
  • Experience building processes, playbooks, runbooks, and review cadences where none existed
  • Ability to engage senior stakeholders up to the CISO level and conduct executive business reviews
  • Fluency with AI tools and ability to quickly adopt new tools
  • High agency and comfort with ambiguity
  • Cybersecurity experience in AppSec, vulnerability management, cloud security, or adjacent fields
  • Experience as a first or early post-sales hire at a startup
  • Exposure to enterprise security reviews, procurement, SOC 2 or ISO evidence handling, and data-processing questions
Am I A Good Fit?
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The Company
HQ: San Francisco, CA
37 Employees
Year Founded: 2024

What We Do

Organizations of all sizes use AISLE to autonomously discover and remediate critical vulnerabilities at superhuman speed and depth. We secure the entire software stack — from operating systems, libraries, and protocols to the application layer — so teams can build, deploy, and innovate faster and more securely.

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