Technical Account Manager (Cybersecurity)

We are looking for a Technical Account Manager (TAM) for our Cybersecurity Business Line to join our Mexico City office and support key customers utilizing the Verimatrix XTD, our suite of app protection products. This role is crucial in ensuring customer success by providing expert technical guidance, proactive solutions, and strategic support to maximize the value of our security offerings.
Main responsibilities:

• Act as the primary technical liaison for key enterprise customers using Verimatrix XTD, ensuring smooth implementation, adoption, and optimization of our cybersecurity solutions.
• Drive customer success and retention by offering proactive data-driven insights, training, and best practices on app security and threat detection.
• Provide data analysis (with visualizations) and reports to customers and Verimatrix internal groups. 
• Provide technical expertise and guidance, troubleshooting customer issues, analyzing logs, and diagnosing security-related challenges.
• Collaborate with sales, engineering, and product teams to advocate for customer needs, influence product improvements, and enhance the overall user experience.
• Lead technical onboarding and training sessions for customers to ensure they understand and fully utilize Verimatrix’s mobile app security features.
• Monitor customer feedback and product usage as well as market trends to help shape product roadmap and strategic initiatives.
• Ensure customers are well-informed about new features, updates, and security enhancements.
• Participate in regional industry events, customer meetings, and business reviews to represent Verimatrix and deepen customer relationships.

Required skills and experience:

• 3+ years of experience as Technical Account Manager, Customer Success Engineer, Technical Support or in a similar role at a software technology company (cybersecurity experience preferred).
• Experience with a variety of operation systems: Windows, MacOS, Linux
• Ability to troubleshoot technical issues using data artifacts and tools at your disposal.
• Proficiency in working with command-line interfaces (terminals, command prompt, etc.) 
• Proficiency with database and data analytics tools. Examples: SQL, queries, R-studio, elastic search, spark, visualization, etc. 
• Capable of independently following technical guides/manuals with minimal assistance 
• Experience working with large enterprise customers
• Bilingual: Spanish & English (written and spoken) is required.
• Excellent communication and presentation skills, written and verbal, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical skills to address customer security concerns effectively.
• Strong time management, negotiation, and organization skills.
• Capable of managing multiple tasks and working well under pressure.
• Must be a self-starter, resourceful and able to participate in a highly collaborative, team-oriented work environment.
• Ability to effectively interface with other departments, across all levels of the organization and with technology partners and potential partners and maintain cooperative working relationships Willingness to travel within Mexico, LATAM and USA as needed.

Education

• 4-year College degree or above preferred
  • Technical field of study such as computer science, Cybersecurity or AI preferred but not required
• Cybersecurity or AI certificates will be a plus

About Verimatrix:
Verimatrix (Euronext Paris: VMX) helps power the modern connected world with security made for people. We protect digital content, applications, and devices with intuitive, people-centered and frictionless security. Leading brands turn to Verimatrix to secure everything from premium movies and live streaming sports to sensitive financial and healthcare data, to mission-critical mobile applications. We enable the trusted connections our customers depend on to deliver compelling content and experiences to millions of consumers around the world. Verimatrix helps partners get to market faster, scale easily, protect valuable revenue streams, and win new business. To learn more, visit www.verimatrix.com.