Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact.
Because when our customers win, we all win.
The Role
We are seeking a passionate and skilled Technical Account Manager (TAM) to join our Customer Success team. In this role, you will act as a trusted advisor to our customers, helping them achieve their business goals by leveraging the full potential of CockroachDB. You must be located in Austin, TX to be eligible for this role. You will:
- Serve as the primary technical point of contact for assigned customers, building and maintaining strong, long-term relationships.
- Understand customer use cases, business goals, and technical needs to ensure successful deployment and ongoing use of CockroachDB.
- Advocate for customer requirements and ensure they are addressed internally.
- Drive adoption of CockroachDB within customer environments by providing technical guidance, best practices, and proactive support.
- Conduct regular account reviews and success planning sessions to track progress against objectives.
- Provide expert advice on architecture, implementation, and optimization of CockroachDB.
- Troubleshoot and manage technical escalations, coordinating with Support and Engineering teams to resolve issues promptly.
- Deliver technical workshops and product training to customer teams.
- Collaborate with Sales, Engineering, and Product teams to ensure customers receive a seamless experience.
- Provide feedback on product features, usability, and customer challenges to inform product development.
- Partner with internal teams to identify and drive upsell or expansion opportunities.
- Act as a project lead for technical engagements, ensuring timely delivery of solutions and milestones.
- Track account health metrics and proactively address risks or concerns.
The Expectations
In your first 30 days, you will have developed enough expertise to begin assisting users directly. During this time, you will familiarize yourself with CockroachDB, our customers, and our company. We will provide a self-guided onboarding platform that contains reading material and hands-on material to familiarize yourself with the responsibilities of the role.
You have
- Proven experience (1+ years) in a customer-facing technical role such as TAM, Support Engineer, HelpDesk, Solutions Architect, or similar.
- An understanding of distributed systems, databases (preferably distributed databases like CockroachDB), and cloud infrastructure.
- Hands-on experience with database technologies, performance optimization, and troubleshooting complex systems.
- Exceptional communication and interpersonal skills to engage with technical and business stakeholders.
- Ability to understand and articulate customer needs, providing tailored solutions.
- Strong project management skills, including the ability to handle multiple accounts and prioritize effectively.
- A proactive and problem-solving mindset with a focus on achieving customer outcomes.
- Excellent organizational skills and attention to detail.
- Proven ability to collaborate across cross-functional teams in a dynamic, fast-paced environment.
- Familiarity with programming languages such as Python, Java, or Go.
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@cockroachlabs.com.
Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we’ve learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.
Benefits
- Stock Options
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Professional Development Funds
- Flexible Time Off
- Paid Holidays
- Paid Sick Days
- Paid Parental Leave
- 401(k) Plan
- Mental Wellbeing Benefits
- And more!
The annual anticipated base salary range for U.S. candidates for this role is listed in USD below. This role is also eligible for commission. Salary is one component of the Cockroach Labs’ Total Rewards package, which also includes, for each employee: stock options, medical insurance, vision insurance, dental insurance, life and disability insurance, funds towards professional development resources, flexible paid time off, 11 paid holidays a year, 10 paid sick days a year, paid parental leave, a 401(k) plan, and wellbeing benefits.
We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.
Salaries for candidates outside the U.S. will vary based on local compensation structures.
This position will remain posted until filled. Applicants should apply via our Careers Page.
Annual Anticipated Base Salary Range (U.S)
$77,600—$84,000 USD
Top Skills
What We Do
Named after resilience and continuity, Cockroach Labs is the creator of CockroachDB, the planet's most highly evolved cloud-native, distributed SQL database. The goal is simple: to enable companies of all sizes across the world to build mission-critical apps and scale fast, survive anything, and thrive anywhere. Currently, CockroachDB is deployed at some of the world's top enterprises including Bose, Comcast, Netflix, and some of the largest names in banking, retail, and media.
Cockroach Labs was founded by a dedicated team of engineers and is backed by seasoned investors including Altimeter, Benchmark, GV, Firstmark, Index Ventures, Redpoint Ventures, Sequoia Capital, Tiger Capital, and Workbench.
Why Work With Us
Maintaining a human-centered culture has been a top priority at Cockroach Labs since day one. Even as we grow, we remain focused on building diverse, inclusive spaces that inspire innovation and creating opportunities to connect while encouraging employees to find their own unique balance of personal & professional commitments. Flexibility is key.
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