Technical Account Manager - APAC

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Technical Account Manager

Locations: Hong Kong

Get To Know Us:

SS&C Wealth & Investment Technologies

SS&C is a global leading provider of investment management software solutions designed to optimize operational and investment alpha throughout the entire investment process.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Wanchai MTR station
• Your Future: Professional Development Reimbursement  
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Marriage Leave, Study Leave
• Your Wellbeing: Medical, Dental, Vision, Life Insurance, Employee Assistance Program, and Provident Fund Contribution
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Education: Employee Tuition Reimbursement for employees who are eligible
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

• Build trusted relationships with the Clients' key users in APAC
• Act as escalation point and subject matter expert across internal teams on both day to day queries as well as strategic requests and initiatives
• Capture client feedback to drive strategic change initiatives and trend analysis
• Architect and engineer full solutions to meet the complex needs of our clients
• Own and execute workflow and business changes in our clients’ environments
• Adhere to change & project processes and proactively improve best practices
• Responsible and accountable for the quality of service delivered to clients
• Understand and document business requirements for implementations, complex projects, and widespread support
• Keep current with the evolution of industry and product
• Assist Sales with new deal vetting as needed during the pre-sales process

What You Will Bring:

• Minimum 5+ years of experience in Financial Services or Investment Technology, particularly in Trading, Operations, or Accounting.
• Strong background in system implementation and configuration for accounting or trading platforms.
• Proven ability to manage client relationships, expectations, and project timelines effectively.
• Excellent verbal and written communication skills, especially in conveying technical concepts to non-technical audiences.
• Experience collaborating with Product and Development teams to influence product enhancements.
• Understanding of account and relationship management best practices.
• Knowledge of SQL or proficiency in other coding languages a plus.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.