Technical Account Management, Analyst

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Technical Account Strategists are responsible for handling operational, technical, and administrative tasks that support customer-facing Technical Account Managers (TAMs). By efficiently resolving lower-complexity technical issues, performing account configurations, and managing crucial back-office workflows, this role enables frontline and scaled TAM teams to focus on strategic client relationships and bespoke technical challenges.

As part of the team,  you will support incubation and standardization initiatives to bring in more efficiency into the day-to-day role of the global TAM organization by partnering with various cross functional teams within Stripe.

Leveraging your foundational knowledge of Payments and Stripe products, you will gather insights and create relevant content to meet user and global team needs. This strategic approach will not only enhance user engagement and satisfaction, but also better equip the front-line TAMs. If you are a strong analytical thinker, curious to solve problems, detail oriented and hold a high bar for quality, this role is for you!

• Scope, build, and execute processes for front-line TAMs while continuously evaluating and identifying opportunities to drive efficiency and scale. 
• Monitor account health of Stripe customers and support enhancement of tooling to achieve scalability
• Act as a trusted product advisor by creating high-quality deliverables that enhance the value, users gain from our products
• Identify opportunities to automate and scale process relating to TAM, partnering with our Engineering and Product Management teams
• Identify & surface opportunities for product or feature expansion to ensure Stripe customers are successful

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

• 8+ years experience, ideally operations analyst, technical account manager or similar roles
• Strong SQL skills, proven ability to build and modify SQL queries
• Strong business sense and ability to understand the drivers and strategy of our users’ businesses
• Experience producing high-quality deliverables with a strong emphasis on attention to detail
• Strong analytical skills and ability to navigate data and people to find answers
• Strong operating rigor, including organizational and time management skills
• Strong business presence and presentation skills
• Capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
• Motivation and flexibility to work well in a high-growth, dynamic environment

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.