Technical Account Engineer

Reposted 20 Days Ago
Be an Early Applicant
Hiring Remotely in Israel
Remote or Hybrid
Junior
Cloud • Edtech • Marketing Tech • Software
Kaltura provides both live and on-demand video solutions that bring brands and people together.
The Role
The role involves providing technical support for Kaltura's video products, maintaining close communication with customers and teams, and ensuring their needs are met.
Summary Generated by Built In
Description

This is us 

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.    

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. 

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.   

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day. 

Requirements

אנו מחפשים לתפקיד מאתגר ומעניין איש/ת תמיכה טכנית עבור לקוח בטחוני של החברה.

התפקיד כולל תמיכה טכנית במוצרי קלטורה מבוססי וידיאו תוך התמחות בהם, אחראיות ליצירת קשר קרוב עם הלקוח והבנה עמוקה של כל צרכיו.

תקשורת צמודה מול הלקוח ומתן עדכונים שוטפים על-ידי שיתוף פעולה יום-יומי עם צוותי קלטורה השונים כגון צוותי המוצר, הפרויקט, הפיתוח, הבדיקות וכו'.

דרישות:

  • כשנה ניסיון בתפקיד דומה
  • ניסיון טכני עם לפחות מאחת האפשרויות הבאות: מערכות הפעלה, רשתות (פרוטוקולי TCP/IP), מסדי נתונים (שאילתות SQL)
  • ידע והבנה בטכנולוגיות אינטרנט, כולל ארכיטקטורת רשת וטרמינולוגיה (http/https/FTP, domains, DNS)
  • תודעת שירות גבוהה ומיומנויות למידה אפקטיביות
  • היכרות בסיסית ומעלה ב Linux, Containers ומערכת הפצה Ansible.
  • יכולת תקשורת מצויינת, בעל פה ובכתב
  • יכולת למידה עצמית גבוהה
  • יכולות גבוהות לניהול זמן ומשימות באופן עצמאי

 יתרונות:

  • סיווג בטחוני קודם
  • תואר ראשון בתחום טכנולוגי
  • ידע ב JavaScript\HTML\CSS 
  • שימוש ב Chrome Dev Tools וניתוח לוגים

*נדרש לעבור תחקיר ביטחוני מקיף שבסיומו יוצב באתר הלקוח בת״א 5 ימים בשבוע.

Skills Required

  • 1 year experience in a similar role
  • Technical experience with Operating Systems, Networks, or Databases
  • Knowledge of Internet technologies including network architecture and terminology
  • High service awareness and effective learning skills
  • Basic knowledge of Linux, Containers, and Ansible
  • Excellent communication skills, both oral and written
  • High self-learning capabilities
  • Strong time and task management skills
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The Company
HQ: New York, NY
730 Employees
Year Founded: 2006

What We Do

Kaltura’s mission is to power any video experience for any organization. Kaltura is the leading video cloud, powering the broadest range of video experiences. Kaltura’s products are used by thousands of global enterprises, media companies, service providers and educational institutions, engaging hundreds of millions of viewers at home, at work, and at school. More than 15 years after starting this company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. What's more, even with almost 1000 professionals around the world, our DNA has remained intact. Each new person who joins this company is just like the original Kalturians: smart, empathetic, daring, and intrapreneurial at heart.

Why Work With Us

Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve. In fact, we prize internal mobility and personal growth. No matter what, we’ll encourage you to follow your gut feelings, learn new things, and take full ownership of your ideas.

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