About Blue Yonder: Blue Yonder is a leader in digital supply chain management solutions, leveraging AI-driven platforms for comprehensive supply chain management across various industries. Known for its innovation, sustainability, and commitment to empowering businesses and individuals, Blue Yonder provides advanced solutions for supply chain planning, execution, and omni-channel commerce.
Position Overview: The Technical Account Advisor at Blue Yonder is responsible for providing exceptional technical support and advisory services to customers. This role involves understanding the unique needs of customers, offering expert guidance on the utilization of Blue Yonder’s solutions, and ensuring the successful deployment and ongoing use of these solutions. The Technical Account Advisor is a trusted resource, collaborating with cross-functional teams to deliver value and drive customer success.
Key Responsibilities:
- Serve as a primary technical contact and trusted advisor for assigned customer accounts.
- Understand customer requirements and tailor Blue Yonder solutions to meet those needs.
- Provide proactive technical support and guidance on software implementation and best practices.
- Manage and resolve complex technical issues in collaboration with product development and support teams.
- Conduct regular check-ins with customers to assess satisfaction and provide updates on product enhancements.
- Develop and maintain strong relationships with key customer stakeholders.
- Facilitate training sessions and technical workshops for customer teams.
- Monitor and communicate customer feedback to internal teams to influence product development.
- Stay current with industry trends and advancements in supply chain management.
Technical Environment:
- Familiarity with enterprise software solutions and supply chain management platforms.
- Proficiency in using CRM and project management tools (e.g., Salesforce, JIRA, Confluence).
- Understanding of cloud-based services and infrastructure.
- Knowledge of AI and machine learning applications in supply chain optimization.
Qualifications:
- Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
- Experience: 5+ years of experience in technical account management, customer support, or related roles, preferably in the supply chain or software industry.
- Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and relationship-building abilities.
- Ability to work independently and handle multiple accounts simultaneously.
- Proficiency in project management and customer relationship management tools.
- Technical aptitude and a keen interest in staying updated with the latest industry technologies.
About the Role: The Technical Account Advisor role at Blue Yonder offers a dynamic and engaging opportunity for a dedicated professional to support and guide customers in maximizing the value of their Blue Yonder solutions. Through proactive engagement, expert problem-solving, and a deep understanding of customer needs, you will help drive customer success and contribute to the overall growth and innovation within Blue Yonder.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
