The Technical Account Advisor is a senior customer-facing technical role responsible for ensuring customers realize maximum value from our products and services. Acting as a trusted technical partner, this person combines deep product knowledge, problem-solving skills, and strong stakeholder management to drive adoption, resolve escalations, influence product roadmap, and support renewal and expansion.
- Serve as the primary technical advisor for assigned strategic or high-risk customers; build trusted relationships with technical and business stakeholders.
- Lead onboarding and implementation activities, including architecture reviews, integrations, data migrations, and configuration best practices.
- Proactively monitor customer environments, advise on optimization and performance, and drive adoption of features and best practices.
- Triage and manage technical escalations in coordination with support, engineering, and product teams; ensure timely resolution and effective communication.
- Run periodic technical health checks, risk assessments, and roadmap planning sessions with customers.
- Translate customer needs and technical feedback into actionable requirements for product and engineering teams; advocate for customers through the product lifecycle.
- Deliver technical enablement (workshops, training, documentation) to customer teams to reduce enablement friction and increase self-sufficiency.
- Support renewal and expansion conversations by articulating technical value, ROI, and alignment to customer objectives.
- Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
- Mentor less-experienced advisors and contribute to continuous improvement of advisory processes and templates.
- 5+ years of customer-facing technical experience (Technical Account Management, Solutions Engineering, Customer Success Engineering, or similar).
- Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking fundamentals, and system architecture.
- Proven track record of managing escalations and delivering technical outcomes for enterprise customers.
- Solid troubleshooting and diagnostics skills — comfortable working with logs, metrics, SQL, and basic scripting (Python, Bash, or similar).
- Excellent written and verbal communication skills; able to present complex technical topics to technical and non-technical stakeholders.
- Strong stakeholder management, negotiation, and interpersonal skills.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- Experience in SaaS operations, data/platform products, or logistics/transportation domain (if relevant).
- Certifications such as AWS/Azure/GCP, CCNA/CCNP, or relevant security/architecture credentials.
- Familiarity with observability/monitoring tools, incident management platforms, and CRM/ticketing systems (JIRA, ServiceNow, Gainsight).
- Experience with programmatic onboarding and building automation/runbooks.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 5+ years of customer-facing technical experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or similar
- Experience with integrations, APIs, cloud platforms such as AWS, Azure, or GCP, networking fundamentals, and system architecture
- Proven experience managing escalations and delivering technical outcomes for enterprise customers
- Troubleshooting and diagnostics skills, including working with logs, metrics, SQL, and basic scripting such as Python or Bash
- Excellent written and verbal communication skills with technical and non-technical stakeholders
- Strong stakeholder management, negotiation, and interpersonal skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
- Experience in SaaS operations, data or platform products, or logistics and transportation
- AWS, Azure, or GCP certification; CCNA, CCNP, or relevant security or architecture credentials
- Familiarity with observability and monitoring tools, incident management platforms, and CRM or ticketing systems including JIRA, ServiceNow, or Gainsight
- Experience with programmatic onboarding and building automation or runbooks
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
