Techmax Customer Coordinator (Mississauga, ON)

The Techmax Customer Coordinator for all Modalities serves as a Liaison between Service Marketing Manager, Clinical, Sales, Service, Customers and Business Units (Tech Max Program Managers) to deliver on business goals related to the development and improvements to the Technology Maximizer planning program.

Your role:

• The position proactively takes ownership of the End-to-End process for the planning of Tech Max upgrades, participates in Program Management meetings alongside the Service Marketing Manager.
• The resource planner is responsible for engaging stakeholders for the purpose developing a planning program to schedule and deliver on installation coordination and clinical training for Technology Maximizer upgrades, in a cost-effective manner to support revenue and recovery growth targets.
• Drive operational excellence through scheduling, issue resolution, and continuous improvement, maintaining accurate data, monitoring work orders and resource plans, and proactively identifying opportunities to improve service quality, efficiency, and customer experience.
• The role will give you the opportunity to learn about all modalities and collaborate cross functionally to build your personal brand.  You can expand your knowledge in AI technology through white belt certification and apply these learnings for continuous improvement opportunities.
• Shift time: Monday to Friday: 9 AM - 5 PM. Must have the ability to work flexible hours, as needed based on business needs.

You're the right fit if:

• You’ve acquired 4+ years of experience with Vocational Education in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent.  Planning Management in healthcare industry preferred.

• You have a Bachelor's Degree/ Vocational Education in Business Operations, Supply Chain Management, Operations or related field, or equivalent combination of education and above listed experience.
• Bilingual French and English skills, both written and verbal, are required.
• Your skills include:
  • Experience with Microsoft applications (Word, Excel, PowerPoint, Teams, Outlook).
  • Experience in ServiceMax, Salesforce, SAP, or other CRM preferred.
  • Ability to demonstrate analytical and problem-solving skills.
  • Ability to demonstrate attention to detail, organization, and time management capabilities.
  • Ability to support in a fast-paced environment, multi-tasking to meet deadlines.
  • Ability to be agile and flexible with a proactive desire to provide elevated support.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.  Ability to:
  • Work in an office/home office and/or remote setting.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Pay Transparency Details

The annual pay range for this position is $56,000.00 to $88,000.00, plus overtime eligible.

This role also includes an annual incentive program, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. ​

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In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here. ​

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At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.  

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

For this position, you must reside in or within commuting distance to Mississauga, ON, Canada

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.