Job Responsibilities:
Responding to written and telephone inquiries about products, services and policies.
Liaising with other departments to resolve inquiries, and to obtain product and service updates.
Raising customer awareness of products and services.
Providing sales support and conducting customer escalation investigations.
Participating in customer service and process improvement initiatives.
Following up with customers.
Collecting and entering data.
Adverse event and product complaint reporting.
Order and return processing.
Providing product supply and status updates.
Advising users on appropriate course of action.
Monitoring issues from start to resolution.
Conducting over the phone device training.
Delivering customer service through multiple channels.
Job Qualifications:
Minimum 3 years of contact center experience, preferably in a pharmaceutical customer service setting.
Self-Starter and ability to work independently.
Excellent interpersonal skills:
Skilled in empathetic communication during customer interactions.
Excellent command of English language, both spoken and written.
Strong critical thinking and problem-solving skills.
High accuracy and attention to detail in all tasks.
Experience supporting patients is an advantage.
Proven track record in delivering exceptional customer service.
Strong understanding of key performance indicators and their impact.
Recognizes the link between work quality and operational efficiency.
Reliable attendance history with previous employers.
Typing proficiency of at least 50 words per minute.
Flexible and willing to work on shifting schedules.
Ability to multitask and work on holidays when required.
Amenable to work on Hybrid arrangement (Mckinley Taguig)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Minimum 3 years of contact center experience, preferably in a pharmaceutical customer service setting.
- Self-Starter and ability to work independently.
- Excellent interpersonal skills.
- Strong critical thinking and problem-solving skills.
- High accuracy and attention to detail in all tasks.
- Typing proficiency of at least 50 words per minute.
- Flexible and willing to work on shifting schedules.
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
