TECH SUPPORT

Summary:

Providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Responsibilities:

• Install and configure computer systems and applications within the company.
  
• Update computer operating systems and other important software, as needed.
  
• Performing routine inspections and upkeep of existing installations.
  
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
  
• Act as the initial point of contact for all computer and system related concerns from employees.
  
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
  
• Resolve technical issues related to network interruptions.
  
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  
• Deliver IT and related assistance upon request.
  
• Request any hardware and software purchases necessary.
  

• CompTIA A+ (Preferred)
  
• 1 year Tech Support Experience (Preferred)
  
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
  
• Excellent vertical and lateral thinking.
  
• Superb time management skills.
  
• Clear written and verbal communication.
  
• Forbearing, flexible, and supportive.
  
• Proficient with Outlook, Word, Excel, PowerPoint, & Adobe.
  

• 401(k)
  
• Dental insurance
  
• Employee assistance program
  
• Health insurance
  
• Paid time off
  
• Vision insurance