Company Description
Mondial Relay, a prominent force within the InPost Group, proudly leads the market in out-of-home delivery.
We offer a simple, fast, economical and virtuous parcel shipping and delivery service, through a network of Relay Points and Lockers, creating links between e-merchants, merchants and consumers. Becoming the leader in out-of-home delivery in Europe is the challenge that our 1,400 employees are taking up together with passion, through numerous collaborative projects, in a working atmosphere full of PEP'S.
Ready to take part in this adventure?
Please submit your CV in English.
Job Description
- Plan and oversee the team's work. Delegate tasks appropriately, and ensure their successful execution.
- Ensure alignment with company objectives and IT service level agreements (SLAs).
- Conduct regular 1:1 meetings and team briefings to ensure alignment and address concerns.
- Provide constructive and timely feedback.
- Take action to address performance issues, recognize achievements.
- Make recommendations for salary increases, bonuses, and promotions based on contributions.
- Identify skill gaps, create personal development plans (PDPs), and drive initiatives for professional growth, including training in technical and soft skills.
- Resolve complex technical issues that exceed the expertise of other team members, acting as the final escalation point.
- Ensure resilience of IT systems and compliance with established cybersecurity policies and standards.
- Develop and implement a consistent strategy for testing and rolling out technical solutions.
- Maintain transparent and effective communication channels within the team and across departments.
- Serve as the bridge between the Helpdesk team and senior leadership.
- Analyze and propose improvements to technical procedures and operational processes.
- Automate repetitive tasks to enhance efficiency and accuracy.
- Define, monitor, and analyze key performance indicators (KPIs) such as resolution times, ticket volumes, and customer satisfaction.
- Create actionable reports to present to stakeholders.
- Foster a positive and collaborative work environment, promoting teamwork and cooperation.
Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field.
- Additional certifications such as ITIL, Microsoft Certified Solutions Associate (MCSA), or similar are a plus.
- Strong analytical skills and a proactive, solution-oriented mindset.
- Proven leadership and team management capabilities, including conflict resolution.
- Excellent interpersonal and communication skills to engage internal stakeholders.
- Familiarity with ITSM tools like ServiceNow, Zendesk, or Jira.
- Competence in developing IT policies and processes.
- Demonstrated experience in managing an IT Helpdesk team or similar.
- Hands-on experience with IT infrastructure management (hardware, software, and networks).
- A track record of process optimization and automation in IT operations.
- Fluency in French.
- Proficiency in English (min. B2 level required).
Additional Information
And if you join our community, you will be able to benefit from:
- individual variable compensation (CDI contract)
- attractive profit-sharing and profit-sharing bonuses
- a collaborative way of working, based on autonomy and responsibility
- professional development opportunities throughout your career
In a top-notch working environment, you will be proud to take part in our business project.
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What We Do
InPost is the most successful operator of automated parcel lockers in Europe and also the one and only company in the world that is both a heavy operational user of APM machines as well as their manufacturer. InPost Parcel Lockers revolutionized the e-commerce delivery by providing a convenient way to send, collect and return parcels whenever the customer chooses, through a network of conveniently located and easy to use terminals.It is important for us to protect your personal data, our privacy policy can be found under the link: https://inpost.pl/ochrona-danych-osobowych
