The Role
Provide onsite and remote level-1 desktop support for hospital and clinic environments: resolve hardware/software/network/printer/phone issues, manage ServiceNow tickets, image devices with SCCM, perform device repairs and deployments, support inventory and project tasks, and assist with logistics and warranty repairs.
Summary Generated by Built In
Requisition Number: 2375427
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Optum Desktop Support Technicians are responsible for supporting ProHealth Care in the form of providing timely and enthusiastic remote and onsite desktop support. Customer Service and Communication skills are a must and are critical to the success of this role. These technicians are expected to be able to work both independently and as part of a team and be able to adapt to new technologies within the ProHealth Care hospitals and clinics. Daily support duties include addressing level 1 incident and problem tickets as well as requests and tasks within ServiceNow. Technicians will be required to monitor the break/fix and task queues. Examples of daily support issues include hardware and software issues, network issues, fax, phone, scanning and printing issues. Examples of tasks include PC/phone/printer moves, new PC and phone setups, data jack patching, software installs and installing various peripherals.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Optum Desktop Support Technicians are responsible for supporting ProHealth Care in the form of providing timely and enthusiastic remote and onsite desktop support. Customer Service and Communication skills are a must and are critical to the success of this role. These technicians are expected to be able to work both independently and as part of a team and be able to adapt to new technologies within the ProHealth Care hospitals and clinics. Daily support duties include addressing level 1 incident and problem tickets as well as requests and tasks within ServiceNow. Technicians will be required to monitor the break/fix and task queues. Examples of daily support issues include hardware and software issues, network issues, fax, phone, scanning and printing issues. Examples of tasks include PC/phone/printer moves, new PC and phone setups, data jack patching, software installs and installing various peripherals.
Primary Responsibilities:
- Hardware Requests - ServiceNow
- Incidents, Tasks and Incident Tasks - ServiceNow
- Inventory Management - ServiceNow
- Image Computers - SCCM
- Hardware Deliveries
- Project Management Support - ServiceNow
- PDS PC/Laptop Repairs (Warranty Repair only)
- Misc. Device Repairs:
- Ergotron Carts
- Sennheiser
- Logitech
- Generate shipping label, work with shipping department to help generate Topaz eSig
- Cisco phones (All Cisco Warranty phones (8800, 7900 models))
- Printers
- Label Printers
- Scanners
- Network hardware
- Server deployments
- Pagers - AMS paging
- Cellular phones - T-Mobile
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED
- 1+ years of technical support experience
- 1+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners
- 1+ years of experience with the deployment, repair and maintenance of software such as the Microsoft 365 Suite and Windows operating systems
- Ability to lift 40 lbs., work in an environment of varying temperatures
- Willing and able to work on call as per business needs
- Candidate must be located in Pewaukee, WI area as this is an onsite role
- Access to reliable transportation and valid US driver's license with the ability to navigate within buildings/units/floors and travel throughout the service delivery area
Preferred Qualifications:
- Familiarity with general networking, Server, Telecom and customer/server concepts
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Skills Required
- High School Diploma or GED
- 1+ years of technical support experience
- 1+ years deploying, repairing, and maintaining computer hardware (workstations, laptops, IP phones, smartphones, tablets, printers, copiers, scanners)
- 1+ years deploying, repairing, and maintaining software such as Microsoft 365 Suite and Windows operating systems
- Ability to lift 40 lbs. and work in varying temperature environments
- Willing and able to work on call as needed
- Located in Pewaukee, WI area (onsite role)
- Access to reliable transportation and valid US driver's license to travel within service area
- Experience with ServiceNow and SCCM (imaging, ticketing, inventory)
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
