AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Solution Support Engineers at AVEVA employ a combination of the solution, systems, network communications and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems.
Responsibilities
Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions
Work closely with our global team force to manage customer relationship and satisfaction
Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house
Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing
Resolve technical problems from end customers, application engineers, and engineering teams
Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them
Case tracking by entering cases either in our and Customer Relationship Management tool
Research and documentation of technical problems and solutions using our Knowledge Base
Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems
Skills & Experience
Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
Power and/or electrical systems knowledge
Computer knowledge, particularly relating to server, network and operating system installation and configuration
Positive attitude, enthusiastic, self-motivated and customer-focused
People-person and team player, enjoying the cross-functional interaction required for this position
Quick learner with an inquiring mind
Strong written and oral communications skills
Comfortable working in a fast-paced, dynamic environment
Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
Ability to occasionally travel to various customer sites in the region and worldwide
Desirable
SQL Database querying and programming experience
VB.Net, C#, HTML5 coding experience
Manufacturing Execution System experience
Understanding of SCADA and HMI standard
On-site or remote advanced technical support experience
Knowledge of AVEVA Wonderware products
Understanding of control systems and PLC
Controls or transformer protection experience
Experience with CRM systems
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
- Experience in software, hardware, networking, database troubleshooting, diagnosis and problem solving
- Power and/or electrical systems knowledge
- Computer knowledge, particularly in server, network and operating system installation and configuration
- Strong written and oral communications skills
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
