Tech Support Manager

Position Summary

1. Provide prompt services upon quality issues after product sales by developing and distributing contents regarding serviceability pre-evaluation before product sales, JIG, tools and technologies.
2. Maximize customer satisfaction by analyzing multiple defects and repetitive repairs after product sales and providing necessary solutions and improving repair capabilities.
3. Reinforce service expertise through developing and distributing guide contents regarding new models and new functions.

Role and Responsibilities

1. [Assessing serviceability of a new product] Manage to prevent service related issues preemptively by assessing risk factors which exist in service repair before launching a new product.

2. [Developing a service JIG and tool] Make a decision to provide an accurate service by developing a JIG which is required to provide a prompt service and a tool to assess defects.

3. [Developing service contents] Manage to strengthen advance preparation of service and enhance service expertise by making and distributing contents of a guide for a new product and function.

4. [Managing repetitive repairs and multiple defects] Manage to minimize customer dissatisfaction resulted from service failure by analyzing and monitoring repetitive repairs and multiple defects.

5. [Managing to use expensive parts] Manage to reduce service costs by analyzing why an expensive part is used, developing an improvement measure, and expanding unit repair.

Skills and Qualifications

• Has a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates other's tasks

• May manage a group such as coordinating activities regarding costs, methods and staffing

• Typically requires at least 8 years of related experience and a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years

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