Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment,
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience.
About the roleLocation: Spain
What are we looking for:
We are looking for a Tech Support Lead Engineer to be the first point of contact for platform incidents. Your main goal will be to diagnose issues, determine if they are bugs, failures, or misconfigurations, and escalate when necessary. You will work closely with engineering, product, and QA teams to ensure smooth operations.If you enjoy problem-solving, proactive troubleshooting, and working in a fast-paced environment, this role is for you.
What would you do at Fever?
On your first month in Fever:
- Learn the platform’s features, architecture, and configuration.
- Shadow team members to understand incident handling and prioritization.
- Take ownership of simple incidents with guidance.
- Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows.
After 3 months in Fever:
- Handle most incidents independently, using logs and monitoring tools.
- Determine issue causes and escalate complex cases appropriately.
- Improve internal documentation and support processes.
- Assist users with technical issues.
On your 6th month in Fever:
- Lead incident management and post-incident reviews.
- Train and mentor new Tech Support members.
- Improve the documentation and create a playbook.
- Identify trends and propose preventive solutions.
- Automate repetitive troubleshooting tasks.
- Provide technical guidance to internal teams and customers.
- Ensure proactive monitoring and improve issue resolution efficiency.
Must have skills:
- Experience in technical support or troubleshooting roles.
- Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...).
- Knowledge of APIs, services, and client-server architecture.
- Understanding of incident management, triage, and escalation.
- Proficiency in English for clear communication.
Nice to have:
- Linux/UNIX and scripting skills.
- Experience with RESTful APIs and JSON.
- Knowledge of AWS, Docker, Kubernetes.
- Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases.
We use these technologies, so it would be a plus if you have experience in:
- Django/Flask
- PostgreSQL
- Redis
- Celery with RabbitMQ
- Experience working on agile methodology
- Event communication between services
- Handling services with more than 1000 request/second.
- AWS, Docker and Kubernetes
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Home office friendly anywhere in Spain
- Relocation package for international candidates
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
- English Lessons
- Gympass Membership
- Possibility to receive in advance part of your salary by Payflow.
- Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Top Skills
What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment.
Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.
The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.
Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.
In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.
Available for iOS and Android.
