Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.
Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.
You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.
This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.
What would you do at Fever?- Act as a technical point of contact for incident management, triage, escalation, and resolution.
- Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
- Troubleshoot complex technical issues across our client-server architecture.
- Perform deep-dive investigations using logs, monitoring tools, and database analysis.
- Write and optimize complex SQL queries to resolve data-related issues.
- Investigate APIs, services, and backend flows to identify root causes.
- Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
- Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
- Help improve monitoring, alerting, and troubleshooting processes.
Technical mindset
- Proven experience in technical support, production support, troubleshooting, or similar roles.
- Excellent analytical and problem-solving skills.
- Experience working in production environments with exposure to critical incidents and on-call rotations.
Databases
- Strong understanding of PostgreSQL, MySQL, or other relational databases.
- Ability to write complex SQL queries and work with stored procedures.
APIs & Systems
- Knowledge of APIs, services, and client-server architecture.
- Experience working with RESTful APIs and JSON.
- Solid understanding of Unix/Linux environments.
Monitoring & Operations
- Familiarity with ticketing tools such as Jira or Zendesk.
- Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
- Understanding of incident management, triage, escalation, and root cause analysis processes.
Communication
- Professional proficiency in English (written and verbal).
- Experience collaborating with cross-functional and international teams.
- Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
- Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
- Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
- Curiosity: An active GitHub account or open-source contributions.
- Academic: BSc degree in Computer Science, IT, or a relevant field.
- Attractive compensation package consisting of a base salary.
- Health insurance and other benefits, such as Flexible remuneration with a 100% tax exemption through Cobee.
- You can receive part of your salary in advance through Payflow.
- 40% discount on all Fever events and experiences
- WellHub Membership
- English Lessons
- Home office friendly anywhere in Spain
- Opportunity to have a real impact in a high-growth global category leader
- Relocation package for international candidates
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Skills Required
- Experience in technical support or troubleshooting roles
- Familiarity with monitoring and logging tools
- Knowledge of APIs, services, and client-server architecture
- Understanding of incident management, triage, and escalation
- Proficiency in English for clear communication
Fever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fever and has not been reviewed or approved by Fever.
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Wellbeing & Lifestyle Benefits — Wellhub fitness access and generous discounts on company-run experiences are consistently highlighted as standout perks. These lifestyle benefits add distinctive value for those who prioritize cultural outings and wellness.
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Flexible Benefits — U.S. postings point to tax-advantaged accounts (HSA/FSA/DCFSA) and commuter benefits, while some markets offer extras like flexible-comp platforms and language classes. Although specifics differ by country and role, the offering extends beyond core basics.
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Parental & Family Support — Job ads outline a structured parental-leave program for both birthing and non-birthing parents with defined paid components. Clear leave design complements broader time-off policies and supports family needs.
Fever Insights
What We Do
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment. Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities. The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world. Fever is a US company with a team of over 800 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others. In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us. Available for iOS and Android.
