Tech Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Position: Tech Support Engineer

Location: Al Khobar 

Employment type: Full-time regular

The Job

In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, each and every day, while simultaneously building upon your existing skill-sets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.

Responsibilities

• Complete our New Hire Orientation and a thorough training program

• Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site

• Teach our users how to use our software as an instructor and trainer

• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.

• Grow your technical skill-set by developing a solid foundation in the AVEVA PI system, related software and industry technologies.

Skills and qualifications

• Self-motivated individuals with a customer mindset and desire to help people

• Enthusiasm for technical problem solving, with attention to detail and strong communication skills

• Ability to learn and research in a dynamic and engaging environment

• Bachelor's Degree, Master's Degree or PhD in Engineering related field preferable (GPA 3.25 or above a plus)

• 0-3 years of work experience preferred

• English + Arabic Speaker ( French and any other language is a plus) 

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.