Tech Support Engineer (Seoul/Tokyo/Japanese Speaker)

[About StudioXID] 

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers.

ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[About the role]

As a Tech Support Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth.

This position is based in Seoul/Tokyo and will involve working closely with our sales teams.

*Seoul, on-site work in the HQ office
*Tokyo, remote work
*Official title for this position is [Creative Technologist]

[Responsibilities]

• Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems.
• Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues.
• Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions.
• Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer.
• Develop ProtoPie Integration apps(bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations.

[Qualifications]

Must

• 4+ years of professional experience in software-hardware integrated prototyping and familiarity with,
• • Devices: Raspberry Pie, Arduino, Embedded devices (plus)
  • Protocols: UART, TCP/UDP, Socket.IO, CAN/LIN (plus)
  • Related Languages & frameworks: JavaScript/Typescript, Python, C++
• Basic scripting abilities: Bash, Batch, JS
• Strong Back end knowledge to work with following to setup and debug issues related to on-premise servers (Please attach your portfolio link to the resume : Git repository(GitHub), blog, or others)
• • Docker
  • Networking
• Proficiency in both Korean and Japanese, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences.
• Demonstrated kindness, empathy, and the ability to build strong customer relationships.
• Strong willingness and passion to continuously learn and grow in a fast-paced environment.

Plus

• Good understanding of the design tools, Figma, Unity, or other UI/UX tools
• Experience with software-hardware integrated prototyping and familiarity with,
• • Devices: Embedded devices
  • Protocols: CAN/LIN
• Proficiency in English for internal communication.

[How We Work]

Team ProtoPie Works with 5 Company Values

We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

We share information, communicate transparently, and build trust with our colleagues and customers.

We draw a line between personal and professional lives and work with high moral standards.

We respect each cultural trait and always consider the global market in work.

We collaborate with colleagues, help others actively, and respect others' professionalism and authority.

[Benefits and Welfare]

1. Welcome Awards

For new joiners, we support KRW 1,000,000(USD 830) for buying personal peripherals and items for better work efficiency.

- Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.

2. Education Benefits

We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

3. Healthcare Benefits

We understand that our people can bring their best selves to work when they and their families are taken care of.

- Medical check-ups, Gym, Physical activities, Vision care, Medical treatment(pets included)

4. Internet & Communication Benefits

We support internet and mobile expenses to enrich our working environment.

5. Congratulations & Condolences

We support members’ life events both in joy and in sorrow.

[Working Arrangements]

• 10 AM to 7 PM KST recommended but flexible
• Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
• Office: 34, Bongeunsa-ro 16-gil, Gangnam-gu, Seoul, Republic of Korea.
• Remote if located in Tokyo

[Hiring Process]

• Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation.
• Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin.
• We will let you know the application result within 2 weeks of your application.
• All interviews will be conducted via video call.
• Interview process may be slightly changed depending on the position.
• Employment will be terminated if you are found to have falsified information on your resume and portfolio.

StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law.
As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings.

If you have any questions, please feel free to reach us at [email protected]