Tech Support & Customer Service Specialist

Job Title: Tech Support & Customer Service Specialist
Position Type: Full-Time
Location: Greater Los Angeles Area (On-site at Third-Party Warehouse)
Salary Range: $60,000 USD/year
Job ID#: 153809

Responsibilities:

• Provide technical support and troubleshooting for returned products, primarily from Amazon customers.

• Perform basic repairs on electronic pet products, especially those with sensor components.

• Identify whether returned products are repairable or should be scrapped, and document findings accordingly.

• Repack repaired items for resale or recycling according to internal SOPs.

• Work on-site at the warehouse, coordinating repairs, product evaluations, and inventory status updates.

• Communicate with the head office team in China regarding repair guidelines, SOP updates, and product improvements.

• Assist with customer service inquiries related to returned or defective products.

• Help build and maintain SOPs for product repair and recycling processes.

Requirements:

• Hands-on technical or repair experience with electronics or sensor-based products.

• Ability to learn repair procedures through training and apply them independently.

• Professional proficiency in both English and Mandarin is preferred to effectively coordinate with international teams.

• Comfort working in a warehouse environment.

• Self-starter with strong problem-solving skills and attention to detail.

• Ability to evaluate product conditions and make decisions on repairs versus recycling.

Preferred Qualifications:

• Previous experience in technical support, customer service, or product repair roles.

• Experience working with Amazon returns or in eCommerce product support.

• Knowledge of basic electrical components and sensors.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is an Equal Opportunity Employer that values diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Learn more about our commitment to diversity and inclusivity at  https://intelliprogroup.com/.

Compensation:
The offered salary will be determined by education, experience, and other factors. IntelliPro also offers a comprehensive benefits package subject to eligibility.