Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
To provide remote technical support by phone, e-mail, or virtual applications to external and internal customers in an international Medical Capital Equipment environment. The role supports the EMEA region with the highest possible level of End User Services experience. The role is based in the Kerkrade site and provides full technical training from zero.
Standard work schedule Monday-Friday 8:30-17:00
The role is hybrid 3 days in office.
Your responsibilities include:
- Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills.
- Providing second line Technical Support outside the EMEA region to internal and external customers.
- Interacting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems.
- Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues.
- Utilizing all available technical resources to analyse and formulate plans of resolution to address customer problems.
- Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems.
- Participating in on-going training.
What we are looking for:
- Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit.
- Excellent English and French (C2 level) verbal and writing skill is required
- Computer literate.
- A problem-solving attitude with good communication skills.
- Flexible and representative.
- Comfortable in challenging situations.
- Good social and communication skills.
- Good Document Practices skills.
- Ambition, eagerness to learn and improve, drive for results.
What we offer you:
- Attractive benefits package - very competitive salary (including 8% holiday pay, 13th month and yearly bonus)
- 30 days of annual leave
- A very good pension scheme
- A stock purchase program
- Excellent training/development programmes to influence your career
- Inhouse gym facility (free of charge)
- Option to lease a (electric) bicycle
- Inspirational colleagues & culture
- Fast Growing and innovative environment
- A team-oriented company culture
- International opportunities
Are you ready to take on this challenge?
Does this position sound like the next step in your career? We look forward to receiving your application! Join a team that works together to find solutions that make a difference!
Requisition ID: 633660
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Skills Required
- MBO+/HBO-level education or equivalent
- Excellent English verbal and written communication skills at C2 level
- Excellent French verbal and written communication skills at C2 level
- Computer literacy
- Basic technical experience or customer support experience
- Problem-solving attitude and strong communication skills
- Flexibility and professional presentation
- Ability to work comfortably in challenging situations
- Good documentation practices skills
- Ambition, eagerness to learn, continuous improvement, and drive for results
Boston Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Scientific and has not been reviewed or approved by Boston Scientific.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, vision, life, and disability insurance alongside mental health resources. Family planning support and broader care navigation offerings further strengthen the health-related value of the package.
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Retirement Support — Retirement benefits stand out through a 401(k) match described as best-in-class and supported by profit sharing and an employee stock purchase plan. High participation in retirement programs is also highlighted as part of the overall financial benefits footprint.
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Leave & Time Off Breadth — Time off is described as generous, with reports of 20+ vacation days and up to four weeks in some roles, plus paid holidays and sick leave. Longer-term options such as extended unpaid family leave and a personal enrichment sabbatical expand flexibility beyond standard PTO.
Boston Scientific Insights
What We Do
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 40 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of health care. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. For more information, visit www.bostonscientific.com and connect with us on X, Instagram, and Facebook. At Boston Scientific, you will find purpose, a place to grow and opportunities to cultivate your passions. To search and apply for open positions, visit https://bostonscientific.eightfold.ai/careers. You may also review our social media guidelines at http://www.bostonscientific.com/social.
