As a Tech Risk & Controls Lead in Chief Technology Office - Operational Execution & Governance - Risk, Control and Regulatory position, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
Job responsibilities
- Ensure effective identification, quantification, communication, and management of risks / issues and focusing on root cause analysis, resolution recommendations and actionable decision support
- Develop and maintain robust relationships, becoming a trusted partner with FW & LOB Governance Leads, Technology teams, and Compliance/Controls SMEs to facilitate cross-functional collaboration and progress toward shared goals
- Develop and execute reporting framework and supporting processes to offer senior management and stakeholders insights into control effectiveness, compliance and inform governance work
- Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and customer experience/success
- Partner with cross-regional and cross-LOB business stakeholders to understand desired outcomes and translate them into clear requirements. This may include onboarding new datasets, enhancing existing logic, and assessing the impact of governance policy/standard changes on reporting and metrics.
- Define, track, and deliver a book of work; Own the pipeline of projects and initiatives related to Citizen Developer Controls Governance metrics, reporting, and decision support materials.
- Oversee BAU Metrics Production and enhancements; Though largely automated, monitoring completion and take corrective active as necessary for critical deliverables/metrics consumed by broad user base globally
- Maintain documentation; Update and maintain operational documentation (e.g., metric definitions and logic, report methodology, process diagrams, and how-to instructions).
- Operate as a self-sufficient owner; Work independently with strong risk/issue management, clear status reporting, and disciplined execution.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate synthesis of risk/control evidence and draft executive-ready reporting, validating outputs and handling data according to sensitivity and security requirements
- Promotes reuse-first, AI-assisted approaches to streamline recurring control testing and issue/action-plan management routines, ensuring human review and alignment to auditability and regulatory expectations
- 5+ years of experience or equivalent expertise in technology risk management, cybersecurity, or a related field, with a focus on regulatory compliance and risk mitigation
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technology risk and controls workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted risk summaries and recommendations before use, escalating when uncertain and ensuring outcomes align to security, auditability, and regulatory expectations
- Proven experience developing metrics and reports, including executive reporting, dashboard, data analytics/insights generation, and working with large and disparate datasets
- Strong project management and time management skills; able to plan, prioritize, and deliver independently.
- Strong collaboration, relationship, facilitation and stakeholder management skills across a global, cross-functional environment.
- Hands-on experience and proficiency with Alteryx and Tableau (or equivalent tools)
- Experience using JIRA and Confluence, and working in an Agile framework
- Excellent written and verbal communication skills in English, including the ability to tailor messages for different audiences.
- Strong analytical and problem-solving skills; comfortable working in a fast-paced, results-driven environment.
- Detail-oriented with a focus on quality, efficiency, and control adherence
- Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
- Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
- Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
- Ability to work effectively in a geographically distributed team and manage work across time zones.
- Advanced MS Office skills (Excel, Word, PowerPoint, Visio, etc.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in technology risk management, cybersecurity, or a related field, focused on regulatory compliance and risk mitigation
- Experience using enterprise-authorized AI capabilities in technology risk and controls workflows, with strong validation practices and data-sensitivity awareness
- Ability to review and validate AI-assisted risk summaries and recommendations against security, auditability, and regulatory expectations
- Experience developing metrics, executive reports, dashboards, and data analytics or insights using large and disparate datasets
- Strong project management and time management skills, with the ability to plan, prioritize, and deliver independently
- Strong collaboration, relationship management, facilitation, and stakeholder management skills in a global cross-functional environment
- Hands-on proficiency with Alteryx and Tableau or equivalent tools
- Experience using JIRA and Confluence and working in an Agile framework
- Excellent written and verbal English communication skills, including tailoring messages for different audiences
- Strong analytical and problem-solving skills
- Detail-oriented approach focused on quality, efficiency, and control adherence
- Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
- Knowledge of data security, risk assessment and reporting, control evaluation, control design, and governance
- Ability to influence executive-level strategic decision-making and translate technology insights into business strategies
- Ability to work effectively in geographically distributed teams across time zones
- Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Visio
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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