Job Description:
Tech Rep/TSPOC - H Product Support
Location: AHE - Getafe
Mission:
- As part of AHE H Product Support team, jobholder will reinforce our team which aims to provide technical support to in-service H135 Spanish fleets, among other Airbus Helicopters products.
- This in-service Technical Support Service (TSS) contributes to ensure Continuing Airworthiness and fleet serviceability, bringing solutions to technical problems encountered on in-service aircrafts.
- AHE Product Support organization acts as unique technical communication channel (TSPOC: Technical Single Point of Contact) between Spanish End Users and AHE/AH Central for all
technical queries & events, particular and mainly in this position from Spanish Air Force and Navy H135 Fleets. Downstream investigations and resolutions are handled and substantiated within the AHE and/or AHD organization, for German models range.
Main Activities:
· Be functionally integrated in AHE/AHD/AH Technical Support organization where all in-service technical queries raised by customers towards Industry are allocated.
· Placed in GETAFE factory hierarchically belongs to AHE Technical Support (EBSSAT) department within H Product Support team. Temporally deployments in customer operating bases are within position scope.
· Handling answers/solutions within Industry for all kind of technical queries raised mainly by Sp Air Force and Navy related to H135 helicopter. As well as, queries launched by AHE MRO to support maintenance revisions and delivery commitments and retrofits are also within this scope.
· As entry point of in-service technical queries (as TSPOC), perform first technical assessment and forward investigation to suitably departments within Airbus Technical Support network.
· Push, handle and follow up internal investigations/solutions to get answers/substantiation along TS community and provide technical resolutions to SP customers/End Users queries according to
Spanish Military Airworthiness rules.
· Have quick reaction and technical analysis skills in front of in-service technical events and occurrences.
- Actively participate and contribute to Airworthiness assessments/investigations (accidents and Mayor incidents) occurred in service from H Spanish fleets.
· When necessary or required, to manage vendor technical communications and potential supplier technical assistances.
· If required, launch/support field technical assistance missions in End User operating bases in coordination with AHE Technical Assistance area.
· To support technically the Warranty process under customer warranty claims.
· Support and analysis definition and implementation of modifications for in-service according to Spanish Military Airworthiness rules.
· Support the creation and definition of Service Bulletins and Technical Publications.
· Contribute to managing and coordination of Technical Assistance missions in End Users facilities.
· Record, track and follow-up all technical events (queries, incidents and TechPub queries) in appropriate CRM ("Customer Relationship Management") tool of Airbus.
· To contribute with in-service feedback and data collection to the Product and Maintenance Improvements.
Key competencies:
- EASA Part 66 LMA B1.3 or B2 (C is also valuable).
- CAA UK and/or PERAM licenses are also valuable.
- Minimum 10 years-experience in aeronautical sector: Helicopters/Aircraft Maintenance, Support Engineering, CAMO and/or maintenance certifying staff.
- H135, NH90, or similar Airbus helicopter programs experience and type licences are very valuable.
- Valuable background: Helicopter Airframes / composite, Avionics, trouble-shooting, repairs, Continuous Airworthiness, technical problem solving, on-site (customer based) experience..
- High level of English. French or German are valuable.
- Ability to work in an international and multi-companies team.
- Customer oriented and communication skills.
- Capable of travelling worldwide for short missions (weeks) and temporally deployments in customer operating bases in Spain (weeks/months).
- Ability to work under customer pressure and in flexible time, if required.
- High reactivity, agility and technical analysis skills.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters España, SAEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- EASA Part 66 LMA B1.3 or B2 (C valuable)
- Minimum 10 years experience in aeronautical sector (helicopters/aircraft maintenance, support engineering, CAMO or certifying staff)
- High level of English
- Ability to travel worldwide for short missions and temporary deployments in Spain
- Customer orientation and strong communication skills
- Ability to work under customer pressure and flexible hours
- Technical analysis, troubleshooting and rapid reaction skills
- Experience with H135, NH90 or similar Airbus helicopter programs and type licences
- Background in helicopter airframes/composites, avionics, repairs and continuous airworthiness
- CAA UK and/or PERAM licenses
- Familiarity recording and tracking technical events in a CRM tool
- French or German language skills
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
-
Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
-
Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
