TechOps Engineer
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
Limitations:
Applicant preferred to be located within a 50 mile radius of Salt Lake City, Utah. Although position is remote employee will be required to visit data center on a quarterly basis. It is not required for the employee to be located in the state of Utah.
What will you do?
You will be the primary caretaker of the platforms, networks, and databases that keep ACD Direct running 24×7, while also applying DevOps practices to streamline how we build and release code.
TechOps (~70 %)
DevOps (~30 %)
• Operate, monitor, and harden our hybrid infrastructure (Azure + two on-prem data-centers).
• Administer Microsoft SQL Server—backups, tuning, High Availability/DR, and SSIS jobs.
• Manage Windows & Linux servers, patching, capacity planning, and performance troubleshooting.
• Own Azure AD / on-prem AD: users, groups, GPOs, conditional access, and SSO integrations.
• Maintain endpoint compliance (PCI DSS), vulnerability remediation, and audit readiness.
• Create and maintain runbooks, diagrams, and CMDB records.
• Provide Tier-3 escalation for incidents and root-cause analysis.
• Design/maintain CI/CD pipelines (Azure DevOps & GitHub Actions) for Functions, Containers, and web apps.
• Codify infrastructure with Bicep or Terraform; promote everything via pull requests.
• Automate repetitive tasks with Python or PowerShell (e.g., build scripts, health checks, self-healing jobs).
• Collaborate with Developers & QA to shorten release cycles and improve rollback safety.
Day-to-day responsibilities
- Prioritize operational health: monitor dashboards, respond to alerts, and drive MTTR down.
- Evolve our observability stack (Azure Monitor, Log Analytics, Prometheus/Grafana).
- Review infrastructure PRs, enforce coding standards, and champion security-as-code.
- Keep documentation current so the next engineer (or you-in-6-months) can move fast.
- Execute DR tests and capacity drills; refine RPO/RTO targets.
- Tune SQL queries, indexes, and ETL jobs supporting fundraising workloads.
- Performs other related duties as assigned by management.
What does it take?
- 4+ years in TechOps/SysAdmin or Site Reliability roles supporting Windows & Linux in production.
- Hands-on SQL Serverexpertise (query tuning, Always On AG, maintenance plans).
- Strong Azurebackground: VMs, VNets, Functions, Storage, Monitoring, Defender, Policy.
- Scripting chops in Python (preferred)or PowerShell for automation and data wrangling.
- Proven experience building CI/CD pipelinesand IaC (Bicep, ARM, or Terraform).
- Working knowledge of Active Directory / Azure AD& hybrid identity.
- Familiarity with containers (Docker, AKS or Azure Container Apps) and Git workflows.
- Solid grasp of PCI DSS or similar compliance
- Bachelor’s in CS/IT orequivalent real-world track record.
- Self-starter mentality and excellent written communication in a fully remote setting.
How we will support you?
Salary:
- $75,000-85,000/yr depending on experience level
- Remote and Inoffice Work
- Equipment Provided:
- Laptop
- Headset
- Monthly Cell Phone Stipend
- Monthly Internet Stipend
- Benefits:
- Medical/Vision and Dental Insurance
- Personal Accident Insurance
- 401(k)/Roth with matching
- Tiered PTO based upon length of employment
- Discounts & Life Services offered through Optum EAP
- Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)
**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.
Top Skills
What We Do
ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.
Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data.
– Technology –
Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve.
Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.
Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.
– People –
US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore.
At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover.
Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line.
Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality.
How can we help you?
Get in touch: We're here to get you where you want to go.
https://acddirect.com/
