Tech Ops Senior Director

ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a Technology Operations Senior Director to lead the globally distributed 24/7 IT Operations function, responsible for handling all priority incidents across our products including Sportsbook, Casino, Fantasy, Retail, Racing and other products within the FanDuel offering. This leadership role will drive the vision and strategy to ensure a best-in class response and detection as first-line responders through an evolving technology landscape.  This role requires a blend of strategic thinking, technical expertise, and strong leadership skills to ensure our support coverage is robust, scalable, and aligned to company objectives.  

Collaboration and communication are fundamental to this role with a close partnership with the Service Management team and Engineering stakeholders to champion Operational Excellence through rigorous cross-functional initiatives, proactive evolution of incident processes and post incident reviews. You will provide a first-line support perspective, contribute ideas and requirements for these operational processes. This is an exciting opportunity to help elevate best practices with continuous improvements to ensure a reliable experience for our customers.

THE GAME PLAN
Everyone on our team has a part to play

• Develop and execute the strategic vision for the IT Operations organization aligned to overall business objectives
• Lead, guide and mentor a team of supporting engineers, fostering a culture of innovation, operational excellence and continuous improvements
• Evolve IT Operations functions, considering the demands and feedback of the business needs to provide a best-in class support function
• Define key OKRs and metrics for incident response, detection and handling
• Manage robust monitoring and reporting systems to track the performance of IT Operations
• Manage effective communication of IT Operations strategies and updates across the organization
• Deputize for the VP of Technology Operations including executive forums and senior stakeholder management for major incidents and tech transformation
• Ensure cost-effective use of technology resources to maximize efficiency and effectiveness whist maintaining a high level of service
• Ensure compliance with industry regulations and standards related to IT Operations
• Contribute to Disaster Recovery and BCP strategies incorporating IT Operations duties
• Lead initiatives to automate routine operational tasks, reducing manual effort and improving response times
• Manage vendor relations and engagement in relation to incident response and maintenance in-line with agreed SLAs
  

THE STATS
What we're looking for in our next teammate

• Strong leadership and team management skills, with a track record of building and developing high performing teams
• Strong communication and interpersonal skills with the ability to influence others
• Able to communicate complex technical information to non-technical stakeholders in a clear and concise manner
• Excellent problem solving and decision-making skills, with the ability to think strategically and execute tactically
• Up to date with latest trends and developments in technology operations to advance IT Operations org strategies
• Ability to thrive in a fast-paced, dynamic environment, managing multiple work streams with business-critical systems
• Strong sense of ownership and accountability with the ability collaborate with senior leadership across the organization
• Has a customer first mentality with knowledge of sports and/or experiences working in regulated industries is a plus
• Bachelor’s or Master’s degree in Computer Science, Engineering or related fields
• Relevant industry certifications such as ITIL, CIM, or PMP, desirable
• Strong understanding of Cloud services (e.g. AWS, Google, Azure)
• Good balance of business acumen and understanding of engineering disciplines for overall business success
• Willing to work nights, weekends, holidays if necessary, as well as being on-call for key events and major incidents
  

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another 
  

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable salary range for this position is $166,000 - $208,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

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