Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position SummarySG Lottery is looking for a self-motivated, experienced Technical Operations Engineer to join a Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams to identify issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements, and upgrades of the product for existing and new customers.
Our environments run predominantly Windows Server and SQL Server. IIS and WildFly are used throughout environments. There is some Ubuntu server support required.
Job Duties / Key Accountabilities
- Provides tier 2 support for the lottery platforms.
- Support new customer implementations as well as support and maintain existing customer solutions.
- Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
- Ensure system capacity is being monitored and considered in planning.
- Identify and address system security concerns.
- Ensure Incidents assigned to the team are being managed within agreed SLAs.
- Define, refine, and track Service Level Objectives
- Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles
- Create and maintain support documentation and procedures.
- Participate in a 24x7x365 on-call rotation
Required
- 5+ years of experience working in a system administration role in a high demand, highly available environment
- SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
- Basic skills working with Ubuntu Linux; familiarity with command line, bash scripting, basic configurations, etc.
- Solid understanding of SQL Server database engine including configuration, data analysis, and replications including AlwaysOn Availability Groups.
- Working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
- Familiarity with web certificate management
- Proven communication, presentation, and documentation skills
- Strong interpersonal and problem-solving skills
- Time management and prioritization skills
Desired
- SME level knowledge of Active Directory and domain administration
- Familiarity with WildFly and Java based application
- Scripting skills using PowerShell, bash, or Python
- Experience with WAF solutions such as Imperva or Cloudflare
- Basic PostgreSQL administration knowledge.
- Experience with automation tools such as Ansible.
Education
- Bachelor’s degree in computer sciences with 3+ years’ experience with Windows administration
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Skills Required
- 5+ years of experience in a system administration role in a high demand, highly available environment
- SME level knowledge of Microsoft Windows Server (administration, configuration, diagnostics)
- Basic skills with Ubuntu Linux (command line, bash scripting, basic configurations)
- Solid understanding of SQL Server database engine including configuration, data analysis, replication and AlwaysOn Availability Groups
- Working knowledge of common protocols: SFTP, SSH, SMTP, DNS, HTTP/S
- Familiarity with web certificate management
- Proven communication, presentation, and documentation skills
- Strong interpersonal and problem-solving skills
- Time management and prioritization skills
- Bachelor's degree in computer sciences (with 3+ years' Windows administration experience)
- SME level knowledge of Active Directory and domain administration
- Familiarity with WildFly and Java-based applications
- Scripting skills using PowerShell, bash, or Python
- Experience with WAF solutions such as Imperva or Cloudflare
- Basic PostgreSQL administration knowledge
- Experience with automation tools such as Ansible
Scientific Games Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scientific Games and has not been reviewed or approved by Scientific Games.
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Leave & Time Off Breadth — Time off includes a solid starting PTO allotment plus a set of paid holidays, with a floating day and paid volunteer time also cited. Some higher‑level roles reference unlimited PTO, indicating added flexibility in certain areas.
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Wellbeing & Lifestyle Benefits — Company programs emphasize well‑being, recognition, and community and volunteer involvement. Responsibility and sustainability communications consistently highlight these initiatives alongside core benefits.
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Affordable Benefits — Health insurance costs are often described as reasonable or affordable. Core medical, dental, and vision coverage is broadly available for U.S. roles.
Scientific Games Insights
What We Do
As a global leader in the gaming and lottery industries, Scientific Games' mission is to empower our customers by creating the world's best gaming and lottery experiences. Our casino, interactive and instant lottery games are designed to reach players wherever they are, whenever they want to play, and in any channel they choose: retail, casino or digital. For more than 85 years through our acquired companies, Scientific Games has delivered what customers and players value most: trusted security, creative content, operating efficiencies and innovative technology. Today, we offer customers a fully integrated portfolio of technology platforms, robust systems, engaging content and unrivaled professional services. Headquartered in Las Vegas, Nevada with nearly 10,000 employees worldwide, we serve our customers from development, manufacturing, printing and commercial facilities on six continents. At Scientific Games, we establish long-term, collaborative relationships with our customers as trusted partners. Such partnerships allow us to build dedicated teams, fortify our knowledge base, and collaborate with our customers to improve our product and service offerings for the benefit of the industry. Our global customer base includes: - Commercial and Tribal Land-Based Casinos - Video Lottery Terminal (VLT) Operators - U.S. and International Lotteries (Government Sponsored and Private) - Central Determination Gaming Jurisdictions - Licensed Betting Operators - Licensed Online Casino Operators - Social Sites Offering Online Free-To-Play Casino Games
