We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use.
Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman, Pakistan and UAE.
To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.
Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.
We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you use.
Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.
To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinking about our lives for good.
Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.
Job Summary:
Why this role matters
As a Tech Operations Engineer, you will play a key role in maintaining the stability, availability, and performance of our critical systems and platforms. Working closely with senior engineers, you’ll help monitor environments, resolve incidents, and ensure smooth operations across Beyond ONE’s digital services.
You’ll gain hands-on experience with modern tools, cloud environments, and DevOps practices while contributing to scalable, resilient systems that power millions of customers globally.
What success looks like
- Within your first year, you will confidently handle operational incidents and assist in maintaining uptime and performance SLAs.
- You will contribute to improved system monitoring and automation initiatives that enhance operational efficiency.
- You will actively update runbooks, knowledge bases, and post-incident documentation, helping strengthen our operational maturity.
Why this role is for you
If you’re passionate about technology operations, enjoy solving complex problems, and want to grow in a fast-paced digital environment — this is your opportunity.
We’re redefining TechOps, empowering you to learn, contribute, and help shape operational excellence from the ground up.
Key Responsibilities
In this role, you will:
- Monitor system, application, and infrastructure health using defined tools and processes.
- Investigate, respond to, and escalate incidents following defined SLAs and escalation paths.
- Collaborate with Engineering, Product, and Support teams to resolve platform issues.
- Execute change requests and deployments across QA, staging, and production environments under supervision.
- Contribute to internal documentation, runbooks, and troubleshooting guides.
- Participate in on-call and after-hours support rotation as required.
- Support both cloud (AWS/Azure) and on-premises systems operations.
- Work with containerised environments (Docker) and assist the team managing Kubernetes clusters.
- Operate CI/CD pipelines (e.g. Jenkins, GitLab CI) for deployments and integrations.
- Use monitoring tools (e.g. Prometheus, Grafana, Datadog, New Relic) and logging systems (e.g. ELK) to identify and address performance issues.
- Write and maintain small automation scripts (Bash, PowerShell, Python) to streamline operational tasks.
- Follow defined security, compliance, and network configuration processes (firewalls, VPNs, ISO/PCI standards).
Qualifications & Attributes
Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
Experience
- 1–3 years of experience in technical operations, system support, or DevOps-related roles, ideally in telco, fintech, or other regulated industries.
Technical Skills
Must-Haves
- Working knowledge of Linux and/or Windows server environments.
- Basic database skills (SQL, PostgreSQL, or similar) for troubleshooting and reporting.
- Familiarity with cloud computing platforms such as AWS or Azure.
- Experience with Docker and exposure to Kubernetes.
- Understanding of CI/CD pipelines and related tools (Jenkins, GitLab CI).
- Knowledge of monitoring and logging tools (Grafana, Prometheus, ELK Stack, or similar).
- Basic scripting skills (Bash, Python, or PowerShell).
- Awareness of network fundamentals and security concepts (firewalls, VPNs, load balancing).
Nice-to-Haves
- Exposure to Infrastructure-as-Code (Terraform, Ansible).
- Awareness of ITIL or similar service management frameworks.
- Experience using Confluence or Git-based documentation systems.
Unique Attributes:
- Calm under pressure and thrives in 24x7 multi-time-zone environments.
- Fantastic communicator with the ability to interface across technical and business teams.
- Naturally curious and proactive — always scanning for process improvements and automation opportunities.
- Fluent in high-stakes prioritization, and working in modern, agile delivery processes.
What we offer:
- Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
- Hybrid work environment - flexibility to work from home 2 days a week in the UAE & Pakistan.
- Healthcare and other local benefits offered in market.
By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at [email protected].
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What We Do
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use. Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM, and launched Virgin Connect globally. We have around 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman, Pakistan and UAE. To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others think about our lives for good. Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.
