At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
At NiCE, we recognize that every employee’s contribution is integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities.
Come share, grow, and learn with us – you’ll be challenged, you’ll have fun, and you’ll be part of a fast-growing, highly respected organization.
So, what’s the role all about?
We are looking for a strong experienced Technical Manager to lead our Public Safety application development in Pune. This role is responsible for leading the software development of our suite of applications for Emergency Control Rooms (also called 911 Centers). This suite of applications helps deliver Operational Intelligence to save lives through capture of emergency communications and data, understanding performance in real-time, automating incident reconstructions, targeted Quality Assurance and Improvement (QA/QI) and a streamlined emergency call subpoena process.
The Technical Manager will lead a team that has overall responsibility for the product ‘s components design and development. You are expected to be very hands-on and have an in-depth technical understanding of Enterprise Grade product development. For the team developing this exciting suite of solutions we are looking for intelligent, enthusiastic and skilled people. Working in an Agile-based development model, we are currently recruiting a skilled Tech Manager with the right critical attitude.
How will you make an impact?
- Lead a team of talented engineers – Dev and QA. Manage all people aspects, such as hiring, reviews, mentoring, promotions, etc.
- Work hands on with your team members on development activities and ensure high quality engineering standards are achieved, including Test Automation & Unit testing
- Act as agile coach for the team, helping to keep the team focused on fulfilling the commitments they have made to the Product Owner
- Liaise with the team to promote good work practices, empowering the team to self-optimize their process
- Work with the Group Manager of Engineering to ensure that the team has the resources it needs
- Ensure that any impediments to the team are resolved in a timely manner
- Act as Engineering contact for product defect management and product support questions
- Experience in design, implementation, developer-level test and support of GUI, server and interface components, using C# and C++ in multi-threaded, multi-server environments.
- Strong programming understanding using C# and .Net Framework.
- Experience of Multithreading and Design OOD
- Strong OOPS understanding.
- Experience in SQL Server.
- Experience in Windows development tools
- Experience in TCP IP(IP Networking)
Key Responsibilities:
- Participate in the design and implementation of software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards.
- Collaborate with Product Management, R&D, UX, and DevOps teams to deliver seamless, end-to-end solutions.
- Mentor junior engineers, share knowledge, and promote best practices within the team.
- Assist in solving complex technical problems and enhance product functionality through innovative solutions.
- Conduct code reviews to ensure adherence to design principles and maintain high-quality standards.
- Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle.
Have you got what it takes?
- E./B. Tech or M.E./M.Tech in Computer Science, Electronics Engineering OR equivalent
- 3+ experience leading a team of software engineers, working on enterprise products
- 10+ years of experience in software engineering, at least 5 of them developing in .NET
- Technological skills and background in software development, including:
- Knowledge of software design (Patterns, OOAD)
- Experience with Microsoft .NET using C#
- Experience with data persistency (SQL / NoSQL)
- Knowledge and experience implementing service to service communication using WCF, Sockets, use of networking protocols
- Leadership skills - experience in leading, coaching, and motivating people
- Excellent communication skills, fluent in English
- Demonstrate ability to influence others, especially in sensitive or complex situations
- Great initiative: proven ability to tackle projects with a can-do attitude
- Comfortable with working in a complex matrix environment
- Proven experience in operating within a global environment with remote management
- Proven experience with working with Agile teams
- Knowledge of Agile methodologies such as Scrum and Kanban
- Experience with total quality management techniques and methodologies for software engineering
- Experience with iterative or Agile methodologies and techniques
- Experience of working with Product company developing enterprise software is a must
You will have an advantage if you also have:
- Experience in working with Telecommunication and Unified Communication systems
- Familiarity with Virtualization technology, VMWare, etc.
- Experience with Continuous Delivery
- Experience with secure coding & security awareness
- Microsoft Visual Studio, .Net, WCF, XML, CTI, WiX/NSIS
- Integration, Network Security, Unity, ElasticSearch
- Experience in Full Development Lifecycle
- Experience of Real-time environments
- Experience in audio would be an advantage.
- Experience in Agile Development.
- Experience in Security or Performance non-functional testing
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9413
Reporting into: Group Manager
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
