Tech Manager, Implementation

Posted 3 Days Ago
Be an Early Applicant
Pune, Maharashtra
Senior level
Cloud • Software • Analytics
The Role
The Tech Manager will lead a professional services team focused on implementing and customizing Actimize solutions. Responsibilities include managing team delivery, ensuring quality engineering practices, supporting team growth, participating in recruitment, and collaborating with various teams. The role demands expertise in software development, team leadership in an agile environment, and familiarity with cloud infrastructures and database management.
Summary Generated by Built In

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Nice Actimize is currently seeking to hire Technical Manager, skilled at implementing a complex on prim as well as hosted SaaS Actimize solutions to join the Actimize professional services team at global talent center in PUNE INDIA. We are looking for a talented & motivated professional interested in working on the latest Actimize regulatory compliance offerings with special emphasis in managing a teams dedicated to implementation, customization and configuration. You are someone who is not afraid to roll up your sleeves and get down & dirty with intricate code & SQL queries, enhance product with complex needs. If yes, then come be part of the Actimize Professional Services Team.

How will you make an impact?

  • Manage the teams' delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary.
  • Be accountable for the quality of the team’s release by ensuring best quality engineering practices are followed including (but not limited to): writing and running of unit tests, smoke- and regression , code reviews, and design practices
  • Facilitate and support team member’s technical and career growth objectives through training, leadership opportunities, challenging work assignments, and focused mentorship.
  • Ownership of individual and teams chargeability. 
  • Direct participation and delegation of all recruitment and hiring activities 
  •  Collaboration with R&D, Other implementation teams and Customer support teams 
  •  Proactive and on-going performance management activities including, regular 1:1s for establishing direction and providing corrective and reinforcing feed-back intended to help engineers to define and achieve career objectives

Have you got what it takes?

  • 12+ years of experience in software development 
  • 2+ years leading a high performing team in an agile based software product implementation environment or L3 teams in service industry. 
  •  Exposure to onsite / offshore working model. 
  • Stakeholder management. 
  • Experience in high performance, highly available and scalable system 
  • Experience in installation, customization and configuration of complex On prim and/or hosted multi-tenant software product. 
  • Familiarity and/or experience with private and public cloud infrastructures and technologies such as Amazon Web Services (AWS), Google Cloud Engine or Azure.
  •  Proficient in Database concepts and hands on experience working on Oracle/ SQL server.
  • Well aware of Unix / Linux and basic Shell scripting exposure. 
  • Understanding of standard deployment practices and basic understanding of industry standard tools such as Jenkins, Docker, VMs, Kubernetes, Artifactory
  • Professional services experience is plus . 
  • Compliance / Banking domain knowledge and/or exposure to AML/ IFM / financial market compliance is plus

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 


Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 5382
Reporting into: Group Manager
Role Type: Individual Contributor 

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.


Top Skills

SQL
The Company
HQ: Hoboken, NJ
10,130 Employees
On-site Workplace
Year Founded: 1986

What We Do

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

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