Company Overview:
https://www.msxi.com/en/
At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
Job Purpose:
- Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
- Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
- Implement process for Fix it right by initiate training programme at dealers
- Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)
Principal Accountabilities:
- Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
- Prepare countermeasure sheet for Non F1 cases and educate dealers on same
- Implement F1 good practice at dealers
- Clear long pending vehicle waiting for diagnosis
- Perform Deep dive in dealer process and make action plan for all negative VOC
- Validate dealer level action plan and give training for further improvement
- Prepare training module base on available GTSS database and need for NTL
- Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
- Analyse dealer requirement and support in correct diagnosis and repair
- Remote online support
- Dealer visits
B.E or Diploma (Automobile/Mechanical)
Additional Information8-10 years of Relevant Experience
- Experience to manage multiple dealership of OEM
- Expert in VOC analysis and making PDCA to impart Fix it right first-time process
- National or state level winner in Technician skill contest (added advantage)
- Hands on experience on vehicle diagnostic and repair
- Technical knowledge on vehicle aggregates (mechanical and electrical)
- Practical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)
- Analytical and conceptual thinking
- Good experience in understanding and grasping the VOC from dealers
- Have experience to impart training to dealers technicians
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Skills Required
- B.E or Diploma (Automobile/Mechanical)
- 8-10 years of relevant experience
- Experience managing multiple OEM dealerships
- Expert in VOC analysis and PDCA for first-time fix processes
- Hands-on experience in vehicle diagnostics and repair
- Technical knowledge of vehicle aggregates (mechanical and electrical)
- Practical experience with CAN diagnostics, Hybrid and Electric vehicle technologies
- Experience delivering training to dealer technicians
- Analytical and conceptual thinking
- National or state level winner in technician skill contest
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
