Tech Leader, Site Reliability Engineering

Summary

Join Guidewire’s Product Development and Operations (PDO) team, where we drive operational excellence and transformative innovation for the world’s leading P&C insurance software. Our mission is to deliver secure, scalable, and reliable cloud solutions that empower our customers to succeed. We foster a collaborative, agile environment focused on continuous improvement, leveraging the latest in AI, cloud, and automation technologies.
As a Tech Leader in Site Reliability Engineering, you will play a pivotal role in ensuring the reliability, security, and performance of our Guidewire Cloud Solutions. We seek a hands-on technical leader who thrives on solving complex problems, mentoring others, and driving measurable impact. This is an exciting opportunity to shape the future of cloud operations and contribute to Guidewire’s mission of delivering measurable value and efficiency for our customers.
This is an opportunity to join a mission-driven company and make a real impact in the lives of people facing challenges. You'll work with cutting-edge technology, collaborate with talented peers, and grow your skills in a culture that values innovation, teamwork, and work-life balance. We offer competitive compensation, comprehensive benefits, and opportunities for career development.

Job Description

What you’ll do

• Serve as the technical leader for your SRE pod, actively contributing to sprints through coding, code reviews, and test writing.

• Manage impediments, protect sprint goals, and ensure effective breakdown of requirements into actionable technical tasks.

• Own the technical design for team deliverables and act as the primary point of contact for technical issues.

• Report on team and individual performance to leadership, and mentor team members.

• Oversee production deployments, upgrades, and support, including participation in on-call rotations.

• Ensure timely triage and remediation of bugs and security issues, maintaining high compliance and reliability standards.

• Collaborate with development teams to troubleshoot, solve problems, and reduce customer impact.

• Develop automated runbooks, implement proactive measures, and apply mature engineering principles to optimize systems and eliminate toil.

• Document and analyze incidents to drive continuous process improvement.

• Stay current with industry trends and best practices in site reliability engineering.

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What you’ll bring

Required

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

• Deep expertise in building, deploying, and running scalable and reliable infrastructure within AWS and Kubernetes ecosystems.

• Strong proficiency with Infrastructure as Code (IaC) using Terraform and GitOps principles.

• Strong software engineering foundation with architectural knowledge of systems built in Go, Python, or Java.

• Experience building and supporting microservices, leveraging frameworks like Spring Framework and React.

• Proven experience leveraging modern observability and APM tools, with a strong preference for Datadog (monitoring, dashboards, synthetics, etc).

• Experience overseeing CI/CD strategy and pipelines using tools such as Jenkins, TeamCity, or GitHub Actions.

• Strong understanding of cloud networking, security, role-based access control (RBAC), and vulnerability management.

• Strong coding skills and experience with automation, monitoring, and incident management in cloud environments.

• Excellent problem-solving, communication, and collaboration skills.

• Ability to mentor and develop team members, fostering a culture of learning and innovation.

• Experience with agile methodologies and a commitment to operational excellence.

• Strong understanding of security, compliance, and reliability best practices.

• Ability to manage multiple priorities and drive outcomes in a fast-paced environment.
   

Preferred

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

• Experience with large-scale distributed systems, cloud platforms (AWS, Azure, GCP), and infrastructure as code.

• AWS and/or Kubernetes certifications.

• Interest or experience in emerging technologies like agentic AI/LLMs related to SRE practices.

• Familiarity with Guidewire’s technology stack or the insurance technology domain is a plus.
   

Your Impact

We believe in clarity and setting you up for success. In your first six months, you’ll lead your pod through critical sprints, drive improvements in reliability and security, and deliver measurable enhancements to our cloud platform. Your leadership will help reduce incident resolution times, improve compliance, and accelerate the adoption of automation and AI-driven solutions. Ultimately, your work will ensure our customers experience the highest levels of reliability and value, while influencing the direction of our platform and team culture.

What’s in it for you

The people we employ give their all, and in return, we offer flexibility wherever we can, such as:

• Flexible work environment.

• Health and wellness benefits.

• Paid time off programs including volunteer time off.

• Market-competitive pay and incentive programs.

• Continual development and internal career growth opportunities.

At Guidewire, you’ll help transform the way the world’s P&C insurers do business, contributing to our wider mission of delivering secure, innovative, and customer-centric solutions. Your work will directly support our priorities of operational excellence, transformative innovation, and customer success. 

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.