Navixus | Tech Mahindra

Tech Lead

Posted An Hour Ago

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Atlanta, GA, USA

Hybrid

Senior level

Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI

Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.

The Role

Manage installation, configuration, maintenance, monitoring, and support of IBM FileNet P8 environments. Perform patching, upgrades, backups, and recovery; troubleshoot issues; manage access controls, audit logs, and compliance; support integrations (IBM BPM/BAW, WebSphere, KwikWork); and coordinate deployments across development, test, and production.

Summary Generated by Built In

Job Summary

IBM FileNet Administrator

Location- Atlanta, GA(hybrid)

Duration- 12+Months

Hire type- FULL TIME Only
Role Overview

The IBM FileNet Administrator will manage the installation, configuration, maintenance, and operational support of the IBM FileNet P8 platform , ensuring system stability, security, and optimal performance.
Key Responsibilities
Platform Administration

Install, configure, and administer IBM FileNet P8 environments
Perform patching, upgrades, and version management
Manage development, test, and production environments

System Monitoring & Support

Monitor system health, performance, and availability
Troubleshoot FileNet-related issues and coordinate resolutions
Support case management and BPM runtime environments

Security & Compliance

Configure:
- Role-based access control
- User and group permissions
Maintain audit logs and compliance configurations
Ensure platform adherence to governance and regulatory standards

Integration & Environment Management

Support integration with:
- IBM BPM / IBM BAW
- KwikWork BPF
- WebSphere products
Manage ACCE, vwTool, and related administration utilities

Operational Support

Perform backup and recovery activities
Support deployments and promote changes across environments
Work closely with development teams for smooth releases

Required Skills & Experience
Technical Skills

Strong hands-on experience with IBM FileNet P8 administration
Experience with:
- IBM Case Manager
- IBM BPM / BAW runtime environments
- WebSphere Application Server
FileNet tools: ACCE, vwTool
Knowledge of Linux/Windows server administration

Operational & Support Skills

Experience in production support and incident management
Strong troubleshooting and root-cause analysis skills

Ability to work in regulated and compliance-driven environments

Skills Required

Hands-on experience with IBM FileNet P8 administration
Experience with IBM Case Manager
Experience with IBM BPM / BAW runtime environments
Experience with WebSphere Application Server
Experience with FileNet tools ACCE and vwTool
Knowledge of Linux and Windows server administration
Production support and incident management experience
Strong troubleshooting and root-cause analysis skills
Ability to work in regulated and compliance-driven environments

What the Team is Saying

Navixus | Tech Mahindra Compensation & Benefits Highlights

Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.

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The Company

Englewood, CO

830 Employees

Year Founded: 2009

What We Do

At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.