Tech Lead Manager, Product Engineering

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Meta, Amazon, Scale AI, DoorDash, Dropbox, and more.

We’re looking for an experienced and driven Tech Lead Manager (TLM) to lead our Product Engineering team. You will report to the VP, Head of Engineering. This is a full-time opportunity based in San Francisco, CA.

Abby Care’s Product Engineering team builds the core workflows and systems that power care delivery and operations—caregiver onboarding, scheduling and visit lifecycle, clinical documentation, communications, and the operational tooling that keeps the business running. As a TLM, you’ll set technical direction, manage execution, and grow a high-performing team that ships reliably in a complex, highly regulated environment. You’ll be hands-on where it matters, while creating the clarity, operating mechanisms, and talent density needed to scale.

• Own delivery for a portfolio of product initiatives: define milestones, manage dependencies, and ensure predictable execution across multiple workstreams.

• Partner tightly with Product, Clinical, Ops, and Analytics to translate business goals into crisp technical plans, success metrics, and delivery timelines.

• Establish the operating cadence (planning, standups, reviews, retros, on-call ownership) that improves velocity, quality, and accountability.

Set technical direction and raise engineering excellence

• Define and evolve the architecture for the product domain: data models, APIs, integration patterns, eventing/async workflows, and reliability boundaries.

• Drive standards for code quality, testing, observability, privacy/security, and incident response, especially for mission-critical operational workflows.

• Make sound technical tradeoffs between speed and robustness; reduce tech debt strategically while keeping feature delivery moving.

• Hire and onboard engineers; build a talent pipeline and run a rigorous, high-signal interview process.

• Coach and develop engineers through regular feedback, career growth plans, and clear expectations; foster ownership and strong engineering judgment.

• Create an environment where engineers thrive: clear context, autonomy with accountability, and a culture of craft and learning.

• 8+ years of professional experience in software engineering, including 4+ years in engineering leadership (people management, tech lead, or TLM).

• Proven track record leading a team to ship complex products end-to-end with high reliability and strong product/engineering collaboration.

• Strong system design and architecture skills: scalable services, APIs, data modeling, and production operations (monitoring, incident response, performance).

• Ability to operate in ambiguous environments: can create clarity, define priorities, and drive execution with multiple stakeholders.

• Experience hiring and growing teams: interviewing, leveling, performance management, and mentoring.

• Experience in healthcare, compliance-heavy domains, or systems handling sensitive data (HIPAA, etc.).

• Experience with modern cloud infrastructure (AWS preferred) and building secure, observable, reliable systems.

• Familiarity with integrating AI-assisted features into product workflows (not required, but a plus).

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.

  • The base salary range for this role is between $230,000 to $270,000 + annual performance bonus + meaningful company equity.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.