Tech Lead, Customer Support
Here at Gabb, we are passionate and dedicated to our mission: protecting kids, connecting families, encouraging life beyond the screen, and empowering parents. Staying true to our mission, Gabb is equipping families with products that keep kids safe while still connecting them to friends and family. We stay innovative with new releases such as our Gabb Phone 3 Pro, and refreshed favorites like the Gabb Watch 3. This results in freeing up time to experience the world in a positive way.
Do you remember your younger years when you played outside until dusk and lost track of time? Maybe you remember dialup internet and your siblings running through the family computer room. We are past simpler times, but we still believe kids deserve to be kids and through safe tech they can be. Come join our mission and help us grow the industry of safe tech for kids and grow the Gabb brand!
What You Do
Reporting to the Technical Support Manager, as a Technical Lead at Gabb Wireless you are responsible for being the product support expert of your assigned products. Using your deep technical and system knowledge, you will be a liaison between the Customer Support team and Engineering team to provide detailed reports and ensure smooth and total communication. You will also..
- Identify and troubleshoot technical issues, potential issues, and bugs
- Communicate conversation trends and iterate on solutions with Product/Engineering leadership
- Gather and report necessary information needed to swiftly resolve technical issues as they arise
- Serve as a point of escalation, identifying the legitimacy of product-related issues
- Report on the status of documented issues
- Maintain knowledge of old and new products
- Continue open communication between the technical team and other departments
What You’ll Need
- 1+ years work experience in Product or Technical Customer Support
- Familiarity with project management and engineering ticketing tools (Jira, Asana, or Linear a plus)
- Superb communication skills, verbal and written
- Analytical and data-oriented approach to problem solving
- Prior experience in a tech or telecom company, a plus
Why You Will Love Gabb
- 🌎 Mission driven to protect kids and make a difference in the world
- ⚖️ Work-life balance with PTO, flexible/hybrid schedules, and more
- 🏥 Generously covered insurance premiums (up to 100% based on tenure)
- 💰 Stock options and 401(k) plan with employer match
- 💸Pay range: $20-23 per hour
- 🚀 Fast-paced startup environment with room for career growth
- 😎 Energetic and collaborative company culture (plus the coolest coworkers around)
- 🐶 Pet insurance to keep your furry friend happy and healthy
Gabb is an equal opportunity employer and is committed to providing a work environment that is free from discrimination of all types. We celebrate diversity and are dedicated to fostering an inclusive environment for all. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.