The Role
Supports organizational IT infrastructure by deploying and maintaining hardware and software, providing frontline technical assistance, resolving standard issues, assisting with upgrades and network maintenance, monitoring system performance, testing and correcting application errors, preparing reports, and maintaining technical documentation.
Summary Generated by Built In
Summary
This entry-level position is designed for individuals with 0-2 years of experience to play a vital role in maintaining organizational IT infrastructure. The primary objective involves facilitating the deployment, setup, and ongoing upkeep of both hardware and software environments. The successful candidate will serve as the initial point of contact for technical inquiries, ensuring that fundamental IT challenges are resolved efficiently to support daily business operations. Additionally, the role contributes to system evolution through participation in upgrade cycles, network maintenance, and performance monitoring to proactively identify and mitigate potential disruptions.
Responsibilities
- Facilitate the deployment, configuration, and routine maintenance of computer hardware and software applications.
- Deliver frontline technical assistance to staff members, diagnosing and resolving standard IT-related problems.
- Collaborate on the execution of system enhancements, software patching, and network upkeep initiatives.
- Observe system metrics and operational health to detect early signs of performance degradation or failure.
- Engage in the testing, diagnosis, and correction of application errors and bugs.
- Assist in gathering, interpreting, and presenting data for reporting purposes.
- Create and maintain comprehensive documentation regarding technical workflows, user manuals, and system setups.
Skills Required
- 0-2 years of experience
- Ability to deploy, configure, and maintain computer hardware and software
- Ability to provide frontline technical support and resolve standard IT issues
- Ability to assist with system upgrades, software patching, and network maintenance
- Ability to monitor system performance and diagnose application errors
- Ability to create and maintain technical documentation
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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